SA/SNZ TR ISO/IEC 20000.5:2014
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Information technology – Service management-Exemplar implementation plan for ISO/IEC 20000-1
Published By | Publication Date | Number of Pages |
AS | 2014-08-22 | 53 |
Adopts ISO/IEC 20000-5:2013, which provides an approach to implement an SMS that can fulfil the requirements of AS ISO/IEC 20000.1. It includes a generic, three-phased plan to manage implementation activities