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BS EN 9120:2018

BS EN 9120:2018

$198.66

Quality Management Systems. Requirements for Aviation, Space and Defence Distributors

Published By Publication Date Number of Pages
BSI 2018 62
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This document includes EN ISO 9001:2015 quality management system requirements and specifies additional aviation, space and defence industry requirements, definitions and notes. It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements. If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence. This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides. NOTE 1 In this International Standard, the terms “product” or “service” only apply to products and services intended for or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

PDF Catalog

PDF Pages PDF Title
2 undefined
8 Rationale
Foreword
9 Intended application
0 Introduction
0.1 General
10 0.2 Quality management principles
11 0.3 Process approach
0.3.1 General
12 0.3.2 Plan-do-check-act cycle
0.3.3 Risk-based thinking
13 0.4 Relationship with other management system standards
14 1 Scope
2 Normative references
3 Terms and definitions
16 4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
17 4.4 Quality management system and its processes
18 5 Leadership
5.1 Leadership and commitment
5.1.1 General
19 5.1.2 Customer focus
5.2 Policy
5.2.1 Establishing the quality policy
5.2.2 Communicating the quality policy
5.3 Organizational roles, responsibilities and authorities
20 6 Planning
6.1 Actions to address risks and opportunities
21 6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
22 7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
23 7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
24 7.2 Competence
7.3 Awareness
25 7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
27 8 Operation
8.1 Operational planning and control
28 8.1.1 (Not used)
8.1.2 Configuration management
29 8.1.3 (Not used)
8.1.4 Prevention of counterfeit parts
8.1.5 Prevention of suspected unapproved parts
8.2 Requirements for products and services
8.2.1 Customer communication
30 8.2.2 Determining the requirements for products and services
8.2.3 Review of the requirements for products and services
31 8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
32 8.3.4 Design and development controls
8.3.5 Design and development outputs
33 8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
34 8.4.2 Type and extent of control
35 8.4.3 Information for external providers
36 8.5 Production and service provision
8.5.1 Control of production and service provision
38 8.5.1.1 Control of equipment, tools and software programs
8.5.2 Identification and traceability
39 8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
40 8.5.6 Control of changes
8.6 Release of products and services
41 8.7 Control of nonconforming outputs
42 9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
43 9.1.3 Analysis and evaluation
9.2 Internal audit
44 9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
45 10 Improvement
10.1 General
10.2 Nonconformity and corrective action
46 10.3 Continual improvement
47 Annex A (informative)Clarification of new structure, terminology and concepts
A.1 Structure and terminology
A.2 Products and services
48 A.3 Understanding the needs and expectations of interested parties
A.4 Risk-based thinking
49 A.5 Applicability
A.6 Documented information
50 A.7 Organizational knowledge
A.8 Control of externally provided processes, products and services
51 Annex B (informative)Other international standards on quality management and quality management systems developed by ISO/TC 176
55 Annex C (informative)Other standards on quality management and quality management systems developed by the international aerospace quality group
59 Annex D (informative)Bibliography
61 Annex E (informative)Aviation, space and defence bibliography

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