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BS EN 9120:2018 – TC:2020 Edition

BS EN 9120:2018 – TC:2020 Edition

$258.95

Tracked Changes. Quality Management Systems. Requirements for Aviation, Space and Defence Distributors

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BSI 2020 0
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This document includes EN ISO 9001:2015 quality management system requirements and specifies additional aviation, space and defence industry requirements, definitions and notes. It is emphasized that the requirements specified in this document are complementary (not alternative) to customer and applicable statutory and regulatory requirements. If there is a conflict between the requirements of this document and customer or applicable statutory or regulatory requirements, the latter shall take precedence. This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements; and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size or the products and services it provides. NOTE 1 In this International Standard, the terms ‘product’ or ‘service’ only apply to products and services intended for or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements.

PDF Catalog

PDF Pages PDF Title
82 undefined
88 Rationale
Foreword
89 Intended application
0 Introduction
0.1 General
90 0.2 Quality management principles
91 0.3 Process approach
0.3.1 General
92 0.3.2 Plan-do-check-act cycle
0.3.3 Risk-based thinking
93 0.4 Relationship with other management system standards
94 1 Scope
2 Normative references
3 Terms and definitions
96 4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
97 4.4 Quality management system and its processes
98 5 Leadership
5.1 Leadership and commitment
5.1.1 General
99 5.1.2 Customer focus
5.2 Policy
5.2.1 Establishing the quality policy
5.2.2 Communicating the quality policy
5.3 Organizational roles, responsibilities and authorities
100 6 Planning
6.1 Actions to address risks and opportunities
101 6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
102 7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation of processes
103 7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
104 7.2 Competence
7.3 Awareness
105 7.4 Communication
7.5 Documented information
7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of documented information
107 8 Operation
8.1 Operational planning and control
108 8.1.1 (Not used)
8.1.2 Configuration management
109 8.1.3 (Not used)
8.1.4 Prevention of counterfeit parts
8.1.5 Prevention of suspected unapproved parts
8.2 Requirements for products and services
8.2.1 Customer communication
110 8.2.2 Determining the requirements for products and services
8.2.3 Review of the requirements for products and services
111 8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
112 8.3.4 Design and development controls
8.3.5 Design and development outputs
113 8.3.6 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
114 8.4.2 Type and extent of control
115 8.4.3 Information for external providers
116 8.5 Production and service provision
8.5.1 Control of production and service provision
118 8.5.1.1 Control of equipment, tools and software programs
8.5.2 Identification and traceability
119 8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
120 8.5.6 Control of changes
8.6 Release of products and services
121 8.7 Control of nonconforming outputs
122 9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
9.1.2 Customer satisfaction
123 9.1.3 Analysis and evaluation
9.2 Internal audit
124 9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.3 Management review outputs
125 10 Improvement
10.1 General
10.2 Nonconformity and corrective action
126 10.3 Continual improvement
127 Annex A (informative)Clarification of new structure, terminology and concepts
A.1 Structure and terminology
A.2 Products and services
128 A.3 Understanding the needs and expectations of interested parties
A.4 Risk-based thinking
129 A.5 Applicability
A.6 Documented information
130 A.7 Organizational knowledge
A.8 Control of externally provided processes, products and services
131 Annex B (informative)Other international standards on quality management and quality management systems developed by ISO/TC 176
135 Annex C (informative)Other standards on quality management and quality management systems developed by the international aerospace quality group
139 Annex D (informative)Bibliography
141 Annex E (informative)Aviation, space and defence bibliography

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