BS ISO 11620:1998:2003 Edition
$198.66
Information and documentation. Library performance indicators
| Published By | Publication Date | Number of Pages |
| BSI | 2003 | 64 |
Methods for use by libraries and authorities for the identifcation of indicators, to measure efficiency and control of resources.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 1 | BRITISH STANDARD |
| 2 | National foreword |
| 7 | Introduction 1 Scope |
| 8 | 2 Normative reference 3 Definitions accessibility appropriateness availability document effectiveness efficiency evaluation |
| 9 | facilities goal indicator library loan mission objective |
| 10 | performance performance indicator population to be served quality recurrent expenditure reliability resources target population |
| 11 | title user validity library collection 4 Criteria and descriptive framework 4.1 Introduction |
| 12 | 4.2 Criteria 4.3 Descriptive framework |
| 14 | 5 Uses of performance indicators 5.1 Background 5.2 Selection of performance indicators |
| 15 | 5.3 Limitations |
| 16 | 6 Maintenance of this International Standard |
| 17 | (normative) List of performance indicators for libraries (normative) List of performance indicators for libraries |
| 19 | (normative) Descriptions of performance indicators (normative) Descriptions of performance indicators User perception General |
| 20 | Public services General |
| 25 | Providing documents |
| 36 | Retrieving documents |
| 38 | Lending documents |
| 43 | Document delivery from external sources |
| 45 | Enquiry and reference services |
| 46 | Information searching |
| 49 | User education Facilities |
| 53 | Technical services Acquiring documents |
| 54 | Processing documents |
| 56 | Cataloguing |
| 57 | Promotion of services User Services User Services Staff per Capita |
| 61 | (informative) Bibliography (informative) Bibliography |
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