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BS ISO 16355-4:2017

BS ISO 16355-4:2017

$167.15

Applications of statistical and related methods to new technology and product development process – Analysis of non-quantitative and quantitative Voice of Customer and Voice of Stakeholder

Published By Publication Date Number of Pages
BSI 2017 36
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
4 Basic concepts of QFD
5 Integration of VOC and VOS analysis and product development methods
5.1 QFD support for product development methods
10 5.2 Flow of product development with VOC and VOS analysis
5.2.1 Organization of the VOC and VOS analysis
5.2.2 Outline of VOC and VOS analysis
6 Types of QFD projects
7 VOC and VOS analysis team membership
7.1 VOC and VOS analysis uses cross-functional teams
7.2 Core team membership
7.3 Subject matter experts
7.4 VOC and VOS analysis team leadership
11 8 Seven management and planning tools
9 Analysis of the voice of customer (VOC) or voice of stakeholder (VOS)
9.1 General
9.1.1 Benefits of VOC and VOS analysis
12 9.1.2 Sources of VOC and VOS
13 9.1.3 Information contained in VOC and VOS
15 9.2 Translating VOC and VOS into customer needs
9.2.1 General
9.2.2 Verbal translation
9.2.3 Cause-to-effect diagram
17 9.2.4 Customer voice table
18 10 Structuring information sets
10.1 General
10.2 Affinity diagram
10.2.1 General
10.2.2 Steps to make an affinity diagram
19 10.3 Hierarchy diagram
10.3.1 General
20 10.3.2 Steps to make a hierarchy diagram
21 11 Prioritization
11.1 General
22 11.2 Applying AHP to customer needs
23 11.3 Steps to AHP using a spreadsheet
24 11.4 AHP survey format for customer needs prioritization
25 11.5 Sample size for customer needs prioritization
26 11.6 Applying AHP to a customer needs hierarchy
27 11.7 Analytic network process (ANP), fuzzy AHP, and fuzzy ANP
12 Quantification
12.1 General
28 12.2 Quality planning table
33 Bibliography

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BS ISO 16355-4:2017
$167.15