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BS ISO 16439:2014

$215.11

Information and documentation. Methods and procedures for assessing the impact of libraries

Published By Publication Date Number of Pages
BSI 2014 94
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This International Standard defines terms for impact assessment of libraries and specifies methods for such assessment

  • for the purpose of strategic planning and internal quality management of libraries;

  • to facilitate comparison of library impact over time and between libraries of similar type and mission;

  • to promote the libraries’ role and value for learning and research, education and culture, social and economic life;

  • to support political decisions on levels of service and strategic goals for libraries.

This International Standard considers the impact of libraries on individuals, institutions and society. It is applicable to all types of libraries in all countries. However, not all methods described in this International Standard apply to all libraries. Limitations on the applicability of individual methods are specified in the descriptions.

PDF Catalog

PDF Pages PDF Title
7 Foreword
8 Introduction
9 Section sec_1
Section sec_2
Section sec_3
Section sec_3.1
Section sec_3.2
Section sec_3.3
1 Scope
2 Normative references
3 Terms and definitions
10 Section sec_3.4
Section sec_3.5
Section sec_3.6
Section sec_3.7
Section sec_3.8
Section sec_3.9
Section sec_3.10
Section sec_3.11
Section sec_3.12
Section sec_3.13
11 Section sec_3.14
Section sec_3.15
Section sec_3.16
Section sec_3.17
Section sec_3.18
Section sec_3.19
12 Section sec_3.20
Section sec_3.21
Section sec_3.22
Section sec_3.23
Section sec_3.24
Section sec_3.25
Section sec_3.26
13 Section sec_3.27
Section sec_3.28
Section sec_3.29
Section sec_3.30
Section sec_3.31
14 Section sec_3.32
Section sec_3.33
Section sec_3.34
Section sec_3.35
Section sec_3.36
15 Section sec_3.37
Section sec_3.38
Section sec_3.39
Section sec_3.40
Section sec_3.41
Section sec_3.42
Section sec_3.43
Section sec_3.44
16 Section sec_3.45
Section sec_3.46
Section sec_3.47
Section sec_3.48
Section sec_3.49
Section sec_3.50
Section sec_3.51
Section sec_3.52
17 Section sec_3.53
Section sec_3.54
Section sec_3.55
Section sec_3.56
Section sec_3.57
Section sec_3.58
18 Section sec_3.59
Section sec_3.60
Section sec_3.61
Section sec_3.62
Section sec_3.63
Section sec_3.64
Section sec_3.65
19 Section sec_3.66
Section sec_3.67
Section sec_3.68
Section sec_3.69
Section sec_3.70
Section sec_3.71
20 Section sec_3.72
Section sec_3.73
Section sec_3.74
Section sec_3.75
Section sec_3.76
Section sec_3.77
21 Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.3
4 Definition and description of library impact
4.1 General
4.2 Definition of library impact
4.3 Aspects of library impact
22 Section sec_4.4
Section sec_4.4.1
Section sec_4.4.2
Section sec_4.4.2.1
4.4 Effects of library impact
23 Section sec_4.4.2.2
Section sec_4.4.2.3
Section sec_4.4.2.4
24 Section sec_4.4.3
Section sec_4.4.4
25 Section sec_4.4.5
Section sec_4.5
4.5 Impact planning
26 Section sec_4.6
Section sec_4.6.1
Section sec_4.6.2
Section sec_4.6.2.1
4.6 Challenges in assessing impact
27 Section sec_4.6.2.2
Section sec_4.6.2.3
Section sec_4.6.2.4
Section sec_4.6.2.5
Section sec_4.6.3
Section sec_4.7
4.7 Implementation of impact assessment projects
28 Section sec_4.8
Section sec_4.8.1
Section sec_4.8.2
Section sec_4.8.3
Section sec_4.8.4
4.8 Use of impact assessment results
29 Section sec_5
Section sec_5.1
Section sec_5.2
Section sec_5.3
Section sec_5.3.1
Section sec_5.3.2
5 Methods for assessing library impact
5.1 General
5.2 Inferred evidence
5.3 Solicited evidence
30 Section sec_5.4
Section sec_5.4.1
Section sec_5.4.2
Section sec_5.5
5.4 Observed evidence
5.5 Combined methods
31 Section sec_5.6
Section sec_5.6.1
Section sec_5.6.2
Section sec_5.6.2.1
Section sec_5.6.2.2
Section sec_5.6.2.3
5.6 Quantitative and qualitative data
32 Section sec_5.6.3
Section sec_6
Section sec_6.1
Section sec_6.2
Section sec_6.2.1
Section sec_6.2.2
Section sec_6.2.2.1
Section sec_6.2.2.2
6 Inferred evidence
6.1 General
6.2 Statistics
33 Section sec_6.2.2.3
Section sec_6.3
Section sec_6.3.1
Section sec_6.3.2
Section sec_6.3.2.1
Section sec_6.3.2.2
6.3 Library performance indicators
34 Section sec_6.3.2.3
35 Section sec_6.3.2.4
Section sec_6.4
Section sec_6.4.1
Section sec_6.4.2
6.4 Data from user satisfaction surveys
36 Section sec_6.4.3
Section sec_7
Section sec_7.1
Section sec_7.2
Section sec_7.2.1
7 Solicited evidence
7.1 General
7.2 Impact surveys
37 Section sec_7.2.2
Section sec_7.2.2.1
Section sec_7.2.2.2
38 Section sec_7.2.2.3
Section sec_7.2.2.4
Section sec_7.2.3
39 Section sec_7.2.4
Section sec_7.2.4.1
Section sec_7.2.4.1.1
Section sec_7.2.4.1.2
Section sec_7.2.4.1.3
Section sec_7.2.4.1.4
40 Section sec_7.2.4.2
Section sec_7.2.4.2.1
Section sec_7.2.4.2.2
Section sec_7.2.4.2.3
41 Section sec_7.2.4.2.4
Section sec_7.2.4.3
Section sec_7.2.4.3.1
42 Section sec_7.2.4.3.2
Section sec_7.2.4.3.3
43 Section sec_7.2.4.3.4
Section sec_7.2.5
Section sec_7.2.5.1
Section sec_7.2.5.2
44 Section sec_7.2.5.3
Section sec_7.2.5.4
45 Section sec_7.2.5.5
Section sec_7.3
Section sec_7.3.1
7.3 Interviews and focus groups
46 Section sec_7.3.2
Section sec_7.3.2.1
Section sec_7.3.2.2
Section sec_7.3.2.3
47 Section sec_7.3.2.4
Section sec_7.3.2.5
48 Section sec_7.3.3
Section sec_7.3.3.1
Section sec_7.3.3.2
49 Section sec_7.3.3.3
Section sec_7.3.3.3.1
Section sec_7.3.3.3.2
Section sec_7.3.4
50 Section sec_7.3.5
Section sec_7.3.6
Section sec_7.4
Section sec_7.4.1
7.4 Self-assessment of users
51 Section sec_7.4.2
52 Table tab_1
Section sec_7.4.3
Section sec_7.5
Section sec_7.5.1
7.5 Collecting anecdotal evidence
53 Section sec_7.5.2
Section sec_7.5.3
Section sec_7.5.3.1
54 Section sec_7.5.3.2
Section sec_8
Section sec_8.1
8 Observed evidence
8.1 General
55 Section sec_8.2
Section sec_8.2.1
Section sec_8.2.2
Section sec_8.2.3
8.2 Observation
56 Section sec_8.3
Section sec_8.4
8.3 Log analysis
8.4 Self-recording
57 Section sec_8.5
Section sec_8.6
Section sec_8.6.1
8.5 Citation analysis
8.6 Testing the impact on knowledge and skills
58 Section sec_8.6.2
Section sec_8.6.2.1
Section sec_8.6.2.2
Section sec_8.6.2.3
59 Section sec_8.6.3
Section sec_8.6.3.1
Section sec_8.6.3.2
Section sec_8.6.3.3
Section sec_8.6.3.3.1
Section sec_8.6.3.3.2
60 Section sec_8.6.3.3.3
Table tab_2
Section sec_8.6.3.4
61 Section sec_8.6.4
Section sec_8.6.5
Section sec_9
Section sec_9.1
9 Combining methods for assessing library impact
9.1 Combining qualitative and quantitative data
62 Section sec_9.2
Section sec_9.2.1
Section sec_9.2.2
Table tab_3
9.2 Examples of combining methods to show library impact
63 Section sec_9.2.3
Table tab_4
Section sec_9.2.4
Section sec_9.2.4.1
64 Section sec_9.2.4.2
Table tab_5
Section sec_9.2.4.3
65 Section sec_9.2.4.4
Section sec_9.2.4.5
Section sec_9.3
Section sec_9.3.1
Section sec_9.3.2
Section sec_9.3.3
Section sec_10
Section sec_10.1
9.3 Advantages and disadvantages of combining methods for impact assessment
10 Assessing the economic value of libraries
10.1 General
66 Section sec_10.2
Section sec_10.2.1
Section sec_10.2.2
Table tab_6
10.2 Calculating the value of library benefits to users
67 Section sec_10.2.3
Table tab_7
Section sec_10.2.4
68 Section sec_10.2.5
Section sec_10.2.5.1
Section sec_10.2.5.2
70 Section sec_10.3
Section sec_10.3.1
Section sec_10.3.2
10.3 Cost-benefit analysis
71 Table tab_8
Section sec_10.4
Section sec_10.4.1
Section sec_10.4.2
Section sec_10.4.2.1
Section sec_10.4.2.2
Section sec_10.4.2.3
10.4 Economic impact analysis
72 Section sec_10.4.3
Section sec_10.4.4
73 Annex sec_A
Annex sec_A.1
Annex sec_A.2
Annex sec_A.2.1
Annex sec_A.2.2
Annex A
(informative)

Examples of impact surveys

75 Annex sec_A.2.3
76 Annex sec_A.2.4
77 Annex sec_A.2.5
Annex sec_A.2.5.1
Annex sec_A.2.5.2
Annex sec_A.2.5.3
78 Annex sec_A.3
79 Annex sec_B
Annex sec_B.1
Annex sec_B.2
Annex sec_B.2.1
Annex B
(informative)

Choosing a method

80 Annex sec_B.2.2
Annex sec_B.2.3
81 Annex sec_B.3
Annex sec_B.4
82 Annex sec_B.5
83 Annex sec_C
Annex sec_C.1
Annex sec_C.2
Annex sec_C.2.1
Annex sec_C.2.2
Annex sec_C.2.2.1
Annex C
(informative)

Library impact assessment within broader institutional and organisational assessment

84 Annex sec_C.2.2.2
Annex sec_C.2.2.3
85 Annex sec_C.2.2.4
Annex sec_C.2.2.5
Annex sec_C.2.3
Annex sec_C.2.4
86 Annex sec_C.2.5
Annex sec_C.3
Annex sec_C.3.1
87 Annex sec_C.3.2
88 Reference ref_1
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Bibliography
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BS ISO 16439:2014
$215.11