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BS ISO 21248:2019

BS ISO 21248:2019

$215.11

Information and documentation. Quality assessment for national libraries

Published By Publication Date Number of Pages
BSI 2019 148
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This document defines terms for the quality assessment of national libraries and specifies the following methods for the assessment:

  • performance measurement, and

  • impact assessment.

The results of both methods are of special interest for comparison over time within the same library. Comparisons between libraries are possible if differences in the mandate, tasks and constituencies of the libraries are taken into account.

Not all methods described in this document apply to all national libraries. Limitations of the applicability of individual methods are specified in the descriptions.

This document is not intended to exclude the use of performance indicators or of methods for impact assessment not specified in it.

This document does not cover web archiving, but refers to ISO/TR 14873 for statistics and quality issues for this new task of national libraries.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
25 4 Quality assessment in national libraries
4.1 Mission and functions of national libraries
4.1.1 General
26 4.1.2 Mission statement for national libraries
4.1.3 Core functions of national libraries
27 4.1.4 Additional functions of national libraries
28 4.2 Target groups of national libraries
29 4.3 Quality criteria in national libraries
4.3.1 Quality criteria that apply to all types of libraries
4.3.2 Specific quality criteria for national libraries
4.4 Methods for quality assessment in national libraries
30 5 Performance indicators for national libraries
5.1 General
5.2 Use of performance indicators
5.2.1 General
5.2.2 Selection of performance indicators
31 5.2.3 Limitations of performance measurement
5.3 Criteria for performance indicators
32 5.4 Descriptive framework
5.4.1 General
5.4.2 Name
5.4.3 Background
5.4.4 Objective of the performance indicator
5.4.5 Definition of the performance indicator
5.4.6 Method(s)
33 5.4.7 Interpretation and use of results
5.4.8 Source(s)
5.4.9 Examples and further reading (optional)
5.5 List of performance indicators for national libraries
35 6 Impact assessment in national libraries
6.1 Overview
6.2 Definition and description of library impact
6.2.1 General
6.2.2 Definition of library impact
6.2.3 Effects of library impact
38 6.2.4 Challenges in assessing impact
6.2.5 Use of impact assessment results
39 6.3 Methods for assessing impact of national libraries
6.3.1 General
6.3.2 Inferred evidence
41 6.3.3 Observed evidence
42 6.3.4 Solicited evidence
44 6.3.5 Combined methods
45 6.4 Assessing the economic value of national libraries
6.4.1 General
6.4.2 Calculating the value of library benefits to users
48 6.4.3 Economic impact analysis
6.5 Assessing impact on a specified target population
6.5.1 General
6.5.2 Assessing impact on researchers
49 6.5.3 Assessing impact on educators and learners
51 6.5.4 Assessing impact on the general public
52 6.5.5 Assessing impact on the library and information network
53 6.5.6 Assessing impact on publishers and authors
54 6.5.7 Assessing impact on public administration
55 6.5.8 Assessing impact on business
58 Annex A (normative) Description of performance indicators
130 Annex B (informative) Examples of impact surveys
140 Annex C (informative) Performance indicators in the structure of the balanced scorecard
142 Bibliography

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BS ISO 21248:2019
$215.11