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BS ISO 21426:2018

BS ISO 21426:2018

$167.15

Tourism and related services. Medical spas. Service requirements

Published By Publication Date Number of Pages
BSI 2018 38
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This document specifies requirements for the provision of quality services at medical spas which use natural healing waters (except sea water) and other natural resources.

This document does not cover decisions that correspond to the medical profession.

This document does not apply to thalassotherapy centres or wellness spa centres.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
11 4 Facilities and equipment
4.1 General requirements
4.2 Reception
4.3 Dressing room and sanitary facilities
12 4.4 Medical room
4.5 Care area
4.5.1 General requirements
4.5.2 Dry areas
4.5.3 Wet areas
13 4.6 Equipment to treat waste water
5 Staff
5.1 General requirements
14 5.2 Care area staff
5.3 Technical staff
6 Natural resources
6.1 General requirements
15 6.2 Natural healing waters
6.2.1 Mineral and thermal springs
16 6.2.2 Balneological assessment and report
17 6.2.3 Physical, chemical and microbiological properties of natural healing waters
6.2.4 Control analysis of natural healing waters and monitoring
6.3 Natural healing gases
6.3.1 General
18 6.3.2 Natural healing gases assessment and report
6.3.3 Control analysis of natural healing gases and monitoring
6.4 Natural peloids
6.4.1 General requirements
19 6.4.2 Extraction and storage of peloids
6.4.3 Peloid assessment and report
6.4.4 Control analysis of peloids and monitoring
20 7 Maintenance, hygiene and cleaning
7.1 General requirements
7.2 Maintenance
7.2.1 Preventive maintenance plan
21 7.2.2 Emergency and evacuation plan
7.2.3 Hot water supply
7.2.4 Plant room
7.2.5 Corrective maintenance
7.2.6 Calibrating and verification of measurement equipment
22 7.3 Prevention and microbiological control
7.3.1 General requirements
7.3.2 Disinfection and cleaning plan
24 7.3.3 Analytic control programme: analysis plan, data collection and control of parameters
8 Service provision
8.1 General requirements
25 8.2 Reception services
8.2.1 Booking service
8.2.2 Check-in service
26 8.2.3 Communication with customers (calls and emails)
8.2.4 Check-out
8.3 Medical service
8.3.1 General requirements
8.3.2 Medical examination
27 8.3.3 Treatment manual
8.4 Other services
9 Support processes
9.1 Marketing
28 9.2 Procurement and storage
9.3 Environmental policy
29 9.4 Customer satisfaction
30 Annex A (informative) Guidelines for characterization of natural healing waters (minimum values)
31 Annex B (informative) Physicochemical, chemical and microbiological tests of natural healing waters
33 Annex C (informative) Guidelines for natural healing gases assessment report
34 Annex D (informative) Guidelines for control analysis of peloids and monitoring
37 Bibliography

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BS ISO 21426:2018
$167.15