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BS ISO 22319:2017

BS ISO 22319:2017

$142.49

Security and resilience. Community resilience. Guidelines for planning the involvement of spontaneous volunteers

Published By Publication Date Number of Pages
BSI 2017 28
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This document provides guidelines for planning the involvement of spontaneous volunteers (SVs) in incident response and recovery. It is intended to help organizations to establish a plan to consider whether, how and when SVs can provide relief to a coordinated response and recovery for all identified hazards. It helps identify issues to ensure the plan is risk-based and can be shown to prioritize the safety of SVs, the public they seek to assist and incident response staff.

This document is intended for use by organizations with responsibility for, or involvement in, part or all of the planning for working with SVs. It is applicable to all types and sizes of organizations that are involved in the planning for, and management of, SVs (e.g. local, regional, and national governments, statutory bodies, international and non-governmental organizations, businesses and public and community groups).

The range of tasks performed by SVs can require only basic planning (e.g. for people who are first on the scene), or a plan that is more complex (e.g. for people who travel to the affected area to volunteer).

Coordinating the participation of volunteers who are affiliated to voluntary or professional organizations to provide relief is not within the scope of this document.

PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 Preparatory measures
4.1 General
4.2 Assigning responsibility to lead, manage and coordinate SVs
4.3 Understanding the motivations of SVs
11 4.4 Clarifying issues of liability
5 Planning for the involvement of SVs
5.1 General
5.2 Defining the relationship with SVs
12 5.3 Understanding the concerns of stakeholders
5.4 Identifying risks associated with tasks that are suitable for SVs
13 5.5 Reducing risks associated with tasks that are suitable for SVs
5.6 Selecting SVs
14 5.7 Coordinating SVs
5.7.1 General
5.7.2 Identifying coordination mechanisms
15 5.7.3 Process for registering SVs
5.7.4 Providing identification to SVs
5.7.5 Communicating with SVs
17 5.8 Setting expectations of SVs
5.9 Monitoring the tasks performed by SVs
5.10 Identifying needs for training or instruction
18 5.11 Recognizing and rewarding SVs
6 Longer-term issues
6.1 General
19 6.2 Assessing the impact of SVs
6.3 Understanding how to engage SVs in the longer-term recovery
6.4 Encouraging SVs to pursue organized volunteering roles
6.5 Evaluating and continually improving SV involvement procedures
21 Annex A (informative) Checklist of tasks to plan SV involvement
24 Bibliography

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BS ISO 22319:2017
$142.49