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BS ISO 5665:2024

BS ISO 5665:2024

$167.15

Consumer incident investigation. Requirements and guidance

Published By Publication Date Number of Pages
BSI 2024 42
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PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
11 4 Principles of consumer incident investigation
4.1 General
13 4.2 Objective
4.3 Mission
4.4 Incident investigation organization and incident investigation team characteristics
4.4.1 General
4.4.2 Independence
14 4.4.3 Impartiality
4.4.4 Expertise
4.4.5 Resources
4.5 Respect for victims and victimsā€™ families
15 5 Incidents to be investigated
16 6 Conducting an incident investigation
6.1 Terms of reference
6.2 Investigation flow
6.3 Forming an incident investigation team
6.3.1 General
17 6.3.2 Expertise and skills of incident investigation team members
6.3.3 Conflicts of interest
6.3.4 Documentation
18 6.4 Creating an incident investigation plan
6.5 Initial investigation and data collection
6.5.1 Scene management
19 6.5.2 Data collection
20 6.5.3 Data validation
6.5.4 Experiments
21 6.6 Cause and factor analysis
6.6.1 Perspectives on cause and factor analysis
22 6.6.2 Cause and factor analysis techniques
23 6.7 Risk reduction measures to prevent recurrence
6.8 Incident investigation report
6.8.1 General
6.8.2 Structure of the incident investigation report
24 7 Follow-up on recommendations
25 Annex A (informative) Factor analysis methods
33 Annex B (informative) Root cause analysis method
37 Annex C (informative) Example of a scene risk assessment
41 Bibliography

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BS ISO 5665:2024
$167.15