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BS ISO/IEC 19086-2:2018+A1:2023

BS ISO/IEC 19086-2:2018+A1:2023

$167.15

Cloud computing. Service level agreement (SLA) framework – Metric model

Published By Publication Date Number of Pages
BSI 2023 44
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PDF Catalog

PDF Pages PDF Title
2 National foreword
4 Foreword
5 Introduction
7 1 Scope
2 Normative references
3 Terms and definitions
8 4 Symbols and abbreviated terms
9 5 Conformance
6 Metrics overview
6.1 General
6.2 Background
6.2.1 Choosing a cloud service
10 6.2.2 Convert requirements to agreement
11 6.2.3 Ensure the agreement is being met
6.3 Metrics
12 6.4 Cloud service metrics (CSMs)
6.4.1 Major stakeholders
13 6.4.2 CSM usage categories
17 7 Metric model overview
7.1 General
18 7.2 Basic concepts
7.2.1 Introduction
7.2.2 Cloud service level objectives and cloud service qualitative objectives
19 7.2.3 Metric data format
8 Metric model
8.1 Metric model development
20 8.1.1 Metric model specification
8.1.2 Use of UML class diagrams and textual descriptions
21 8.1.3 Metric model description
8.1.4 Extending the metric
22 8.1.5 Metric model details
25 Annex A (informative) SO and SO evaluation
28 Annex B (informative) Metric — Table form
31 Annex C (informative) CSM examples
41 Annex D (normative) XML schema
43 Bibliography

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BS ISO/IEC 19086-2:2018+A1:2023
$167.15