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BSI 23/30456556 DC 2023

BSI 23/30456556 DC 2023

$13.70

BS ISO 10009. Quality management. Guidance for quality tools and their application

Published By Publication Date Number of Pages
BSI 2023 57
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PDF Catalog

PDF Pages PDF Title
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 Quality tools
4.1 General
4.2 Review
11 5 Strategy
5.1 Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis
5.2 Political, Economic, Social, Technological, Legal and Environmental (PESTLE) Analysis
12 5.3 Porter’s Five or Six Forces
5.4 Vision and Mission Statements
13 5.5 Other relevant resources
6 Process Approach and Planning
6.1 SIPOC / COPIS (useful for identifying processes).
14 6.2 Turtle diagrams
15 6.3 Control plans
6.4 Flow Charts / Swim Lane Diagrams / Cross-functional Flow Chart
16 6.5 Authority Matrix / RACI / Matrix Diagram
6.6 Other relevant resources
17 7 Risk and opportunity
7.1 Structured What If Technique (SWIFT)
7.2 Risk Register / Risk Assessment
7.3 Failure Mode and Effects Analysis (FMEA)
18 7.4 Traffic Light / Heat Maps
19 7.5 Other relevant resources
8 Objectives and Objective Management
8.1 Kaizen
8.2 Hoshin Kanri (also known as the X-Matrix)
21 8.3 Management by Objectives (MBO)
9 Customer Focus / Perception
9.1 Quality Function Deployment (QFD)
22 9.2 Net Promoter Score (NPS)
23 9.3 Kano Model
24 9.4 Pugh Matrix
9.5 Other relevant resources
25 10 Process Performance
10.1 Theory of Constraints (ToC)
10.2 Value Stream Mapping (VSM)
27 10.3 Deadly Wastes / MUDA
10.4 Work Breakdown Structure
10.5 Spaghetti Diagram
28 10.6 Five S
29 10.7 Overall Equipment Effectiveness (OEE)
30 10.8 HeiJunka / Production Levelling
10.9 Other relevant resources
11 Inventory Management / Preservation
11.1 Kanban
31 11.2 JIT Just-In-Time (JIT)
11.3 Other Relevant Resources
32 12 Detection and Prevention
12.1 Error Proofing / Poka Yoke
12.2 Visual Aids
12.3 Cost of Poor Quality (COPQ)
33 12.4 Other relevant resources
13 Statistical Process Control
13.1 Box plots
34 13.2 Pie diagram
13.3 Radar Chart / Spider Web
35 13.4 Pre-Control
36 13.5 Critical to Quality (CTQ) Trees
13.6 Pareto Chart
37 13.7 Gage Repeatability & Reproducibility (GR&R)
38 13.8 Other relevant resources
14 Corrective Action / Problem Analysis
14.1 Root Cause Analysis (RCA)
14.2 Decision Tree
39 14.3 Fault Tree Analysis (FTA)
40 14.4 Five Why Analysis
14.5 Ishikawa / Fishbone / Cause and Effect Diagrams
41 14.6 Is / Is Not Analysis
42 14.7 Other relevant resources
15 Improvement / Benchmarking
15.1 Benchmarking
43 15.2 Affinity Diagram
15.3 Quality Circles
44 15.4 Brainstorming
15.5 Six Thinking Hats – Lateral Thinking
45 15.6 Other relevant resources
16 Families of Management Tools
16.1 Six Sigma Programme
46 16.2 Toyota Production System (TPS)
47 16.3 Total Quality Management (TQM)
48 16.4 Dynamic Working Design (non-manufacturing processes)
49 Annex€A (informative) PDCA – Techniques overview
51 Annex€B (informative) Review of the attributes of Quality Tools
54 Annex€C (informative) Storyboard examples for Quality Tool Application
55 Bibliography

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BSI 23/30456556 DC 2023
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