BSI PD ISO/IEC TR 20000-11:2015:2016 Edition

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Information technology. Service management – Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®

Published By	Publication Date	Number of Pages
BSI	2016	58

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Categories: 03.080.99 - Other services, BSI

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Description

PDF Catalog

PDF Pages	PDF Title
6	Foreword
8	Introduction
9	1 Scope 2 Normative references 3 Terms and definitions 4 Use of ISO/IEC 20000–1:2011 and ITIL 4.1 Introduction to ISO/IEC 20000–1:2011
12	4.2 Introduction to ITIL
13	4.3 Relationship between ISO/IEC 20000–1:2011 and ITIL 5 High-level correlation of ITIL to ISO/IEC 20000–1:2011 Clauses
22	Annex A (informative) Correlation of ISO/IEC 20000–1:2011 to ITIL Terms and definitions
35	Annex B (informative) Correlation of ISO/IEC 20000–1:2011 clauses to ITIL–2011
55	Bibliography

Additional information

Status	Withdrawn
Title	Information technology. Service management – Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Publisher	BSI
Committee	IST/60/2
Pages	58
Publication Date	2016-01-31
Withdrawn Date	2021-11-17
Replaced By	PD ISO/IEC TS 20000-11:2021
ISBN	978 0 580 81287 3
Standard Number	PD ISO/IEC TR 20000-11:2015
Identical National Standard Of	ISO/IEC TR 20000-11:2015
Descriptors	Data processing, Computer networks, Computers, Management operations, Management techniques, Management
ICS Codes	03.080.99 - Other services

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BSI PD ISO/IEC TR 20000-11:2015:2016 Edition

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