ISO 10004:2018
$41.60
Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage
| Published By | Publication Date | Number of Pages |
| ISO | 2018-07 | 46 |
Le présent document fournit des lignes directrices relatives à la définition et à la mise en œuvre de processus de surveillance et de mesure de la satisfaction du client.
Le présent document est destiné à être utilisé par tout organisme, quels que soient son type, sa taille ou les produits et services qu'il fournit. Le présent document porte sur les clients externes à l'organisme.
NOTE Tout au long du présent document, les termes «produit» et «service» se rapportent aux éléments de sortie d'un organisme qui sont destinés à un client ou demandés par celui-ci.
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