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ISO/TS 10004:2010

ISO/TS 10004:2010

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Quality management — Customer satisfaction — Guidelines for monitoring and measuring

Published By Publication Date Number of Pages
ISO 2010-04 36
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ISO/TS 10004:2010 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO/TS 10004:2010 is intended for use by organizations regardless of type, size or product provided. The focus of ISO/TS 10004:2010 is on customers external to the organization.

ISO/TS 10004:2010 is not intended for certification or contractual purposes, nor is it intended to change any rights or obligations under applicable statutory or regulatory requirements.

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ISO/TS 10004:2010
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