ISO/TS 13811:2015 does not apply to campsites.

NOTE   This document does not address after-work practices of employees.

This document applies to the whole tourism value chain, including the following 20 subsectors:

• accommodation
• adventure tourism and ecotourism
• beaches
• catering services
• golf services
• medical and wellness spas
• MICE tourism
• museums and heritage sites
• natural protected areas (NPAs)
• night leisure
• scuba diving
• ski areas
• theme and leisure parks

NOTE   This includes water parks, animal parks (zoos, aquariums, wildlife refuges) and family entertainment centres.

• tourist transport
• tourist guides
• tourist visits
• tourist information offices
• travel agencies
• unique public spaces
• yacht harbours and nautical activities

Each tourist organization is expected to conform only to those measures that apply to the services that it offers, including the core requirements established in Clause 4, the relevant applicable subclause in Clause 5 and the relevant applicable ancillary services and facilities in Clause 6.

NOTE   The term tourist organization applies for all 20 subsectors.

Le présent document exclut les bateaux sans équipage qui:

—    ne sont pas dotés d’un espace de vie;

—    sont uniquement loués à des fins d’hébergement et ne sont pas autorisés à quitter leur poste d’amarrage/de mouillage.

Le présent document ne spécifie pas les exigences de construction des équipements fournis.

This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation.

This document does not apply to thalassotherapy centres, medical spas or wellness spas.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

This document provides information on the key aspects of policy making, strategy, infrastructure, products and services and is addressed to all stakeholders involved in the tourism supply chain, whether from the public or private sector. It applies at local, regional, national and international levels.

NOTE       Stakeholders include, but are not limited to, public administrations, accommodation services, catering and restaurant services, transport, tour operators and travel agencies, MICE and leisure activities, as well as service providers from other economic sectors related to tourism, travel and destination management, including their contractors and suppliers.

This document emphasizes the harmonization of the equipment, furniture and service provision style with the historical period to which the heritage hotel belongs. It does not deal with the equipment or services of other types of hotels.

This document specifies physical features of traditional restaurants (visual specifications for buildings, furniture and decoration), elements related to the specific cuisine and customs of serving food as well as staff requirements (clothing, behaviour, language) that affect the traditional style and quality of the service.

Requirements related to the technical characteristics of the buildings and general requirements of preparation and cooking in the kitchen and other back office spaces are not included in this document.

This document does not cover decisions that correspond to the medical profession.

This document does not apply to thalassotherapy centres or wellness spa centres.