| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 3<\/td>\n | Contents 1 Scope 1 2 Normative references 1 3 Terms and definitions 1 4 The organization and documentation 2 5 Resources 3 6 Service 11 Bibliography 23 <\/td>\n<\/tr>\n | ||||||
| 4<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 5<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions 3.1 assignment instructions 3.2 check call 3.3 controller 3.4 customer 3.5 event <\/td>\n<\/tr>\n | ||||||
| 6<\/td>\n | 3.6 keyholding 3.7 keyholding response officer 3.8 key(s) 3.9 organization 3.10 principal 3.11 response centre 3.12 secure facility 3.13 supplier 4 The organization and documentation 4.1 Structure <\/td>\n<\/tr>\n | ||||||
| 7<\/td>\n | 4.2 Finances 4.3 Insurance 5 Resources 5.1 Premises 5.2 Staff 5.2.1 General <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | 5.2.2 Selection and screening 5.2.3 Health a) good general health; b) good eyesight (including colour vision), hearing and sense of smell. <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | 5.2.4 Terms and conditions of employment a) job title; b) effective start date; c) probationary period, if required; d) provisional period subject to vetting, if applicable; e) pay and allowances; f) hours and days of work; g) leave entitlement; h) conditions of payment during absence through illness; i) pension entitlement; j) industrial injury procedures; k) address of the organization; l) equipment and uniform supplied; m) disciplinary and appeals procedures; n) terms of notice of termination of employment. 5.2.5 Disciplinary code a) neglecting to complete a required task at work promptly and diligently, without sufficient cause; b) leaving a place of work without permission, or without sufficient cause; c) making or signing any false statements, of any description; d) destroying, altering or erasing documents, records or electronic data without permission or through negligence; e) divulging matters confidential to the organization or customer, either past or present, without permission; f) soliciting or receipt of gratuities or other consideration from any person; g) failure to account for keys, money or property received in connection with business; h) incivility to persons encountered in the course of duties, or misuse of authority in connection with business; i) conduct in a manner likely to bring discredit to the organization, customer or a fellow employee; <\/td>\n<\/tr>\n | ||||||
| 10<\/td>\n | j) use of uniform, equipment or identification without permission; k) reporting for duty under the influence of alcohol or restricted drugs, or use of those substances whilst on duty; l) failure to notify the employer immediately of any: 1) conviction for a criminal and\/or motoring offence; 2) indictment for any offence; 3) police caution; or 4) legal summons; 5) refusal, suspension, withdrawal (revocation) or suspension of a Security Industry Authority (SIA) licence. m) permitting unauthorized access to a customer\u2019s premises to any person; n) carrying of equipment not issued as essential to an employee\u2019s duties, or use of a customer\u2019s equipment or facilities without permission; o) not maintaining agreed standards of appearance and deportment whilst at work. 5.2.6 Identification a) the name, address and telephone number of the organization; b) the name of the employee, employee number and employee\u2019s signature; c) the expiry date of the card (not more than three years from the date of issue); d) a current photograph of the employee. <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 5.3 Equipment and uniforms 5.3.1 Uniform 5.3.2 Vehicles a) be appropriate for the intended use; b) carry a two-way communication device; c) be inspected by the organization at least once per month to ensure that they are roadworthy; d) be serviced regularly, in accordance with the manufacturer\u2019s instructions; e) have any damage repaired as soon as possible; f) be kept clean and tidy. 5.3.3 Other equipment 5.3.4 Equipment records <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 5.4 Training 5.4.1 General 5.4.2 Induction training 5.4.3 Basic job training a) introduction to the security industry and the role and responsibilities of security officers; b) patrolling; c) control of access and egress; d) searching; e) security and emergency systems; f) fire safety; g) health and safety at work; h) the law; i) emergencies; j) customer care and social skills; k) communications and reporting; l) equality and diversity; m) communication skills and conflict management. <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 5.4.4 Keyholding and response officer training a) roles and responsibilities; b) health and safety issues relevant to the activities of a keyholding response officer; c) assessing risks associated with entering sites and premises; d) legislation, regulation and codes of practice relevant to keyholding and response, particularly Association of Chief Police Officers (ACPO), Chief Fire Officers Association (CFOA) and local police policy; e) management of keys; f) operating and interrogating alarm panels to locate cause of alarm; g) maintaining the security of premises; h) preserving potential evidence; i) reporting and documentation requirements relevant to response visits; j) navigational skills. 5.4.5 Response centre training a) outline of response centre operations; b) detailed explanation of duties; c) radio and telephone procedures; d) documentation and recording procedures; e) emergency procedures; f) location and use of response centre records; g) explanation of keyholding response officers\u2019 rosters; h) explanation of response centre staff rosters; i) collation and provision of information about response events; j) allocation of resources for keyholding response. 5.4.6 Takeovers <\/td>\n<\/tr>\n | ||||||
| 14<\/td>\n | 5.4.7 Refresher training 5.4.8 Contingency training 5.4.9 Vocational qualifications 5.4.10 Training records 5.5 Suppliers 5.5.1 Suppliers of subcontract labour 5.5.2 Qualification of suppliers\u2019 personnel a) are satisfactorily screened in accordance with BS 7858; b) are satisfactorily experienced and trained to undertake the work involved (see 5.4); c) are adequately insured; d) have individually signed a confidentiality agreement relating to the disclosure of the customer\u2019s and the organization\u2019s confidential information and\/or material; e) agree to report immediately to the organization any alleged or actual contravention of the law; f) are appropriately licensed by the SIA. <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 5.6 Documents and data NOTE 1 Further information on the management of electronic data can be found in BS ISO\/IEC 27001. Advice on the storage of electronic media can be found in BS 5454. a) all issues of assignment instructions; b) key registers and incident reports; c) details of persons deployed to the assignment. 6 Service 6.1 Sale of services 6.1.1 Contacting prospective customers 6.1.2 Customer information a) name, address(es) and telephone number(s) of the organization; b) name(s) of principal(s) of the organization and contact name(s) for further information; c) details of trade association membership, claims of compliance with industry standards, and\/or details of certification by a UKAS-accredited (United Kingdom Accreditation Service) certification body and SIA Approved Contractor Scheme status; <\/td>\n<\/tr>\n | ||||||
| 16<\/td>\n | d) registered number, address and date of registration, if the organization is incorporated; e) any previous name(s) of the organization; f) details of any parent organization (e.g. immediate holding company) or ultimate holding company; g) details of officer uniforms and equipment, and identifying insignia; h) details of the communication systems used by personnel on duty. 1) terms and conditions of employment of keyholding response officers; 2) type and extent of insurance cover; 3) reference sources for details of previous or current work carried out by the organization; 4) organization chart, and details of the number of employees, employee qualifications and number of personnel on supervisory duties alone. 6.1.3 Quotations a) the terms and conditions under which the work would be carried out; b) the total costing for the service, and the arrangements for payment; c) the contract period, along with procedures for termination of the contract and reference to any exclusion, penalty clauses or other restrictions; d) the liabilities of the organization, which should not be unlimited, other than by law; e) details of the customer\u2019s requirements, derived from an initial site inspection (6.3) or from the customer\u2019s written instructions, and including clear cross-reference to any separately documented requirements or instructions; f) arrangements for statutory holidays; g) the obligations of the organization to the customer, including the expected response to events (including response times), pr… <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | h) the obligation of the organization to maintain confidentiality with respect to information obtained whilst tendering for or fulfilling a contract; i) that the organization cannot enter into any commitment which would involve assuming the powers of the civil police; j) the obligation of the customer to identify and consult with the organization on any specific health and safety requirements that apply, or are likely to apply, during the period of the contract; k) the obligation of the customer to provide and\/or maintain any specified item or service, which the customer has agreed to provide and which is necessary for fulfilling the assignment; l) the obligation of the customer to satisfy themselves that if an external key storage facility at the customer premises (see 6.9) is to be used that this method of storage is acceptable to their insurers; m) the means for reporting and exchanging operational information, including specified contingency plans; n) that keys will be immediately surrendered to an authorized representative of the customer if requested by the customer in writing; o) the period of retention and method of disposal of any keys that are unclaimed on cessation of a contract; p) that keyholding and response services can be provided simultaneously for a number of customers, and that, accordingly, interr… 6.2 Contracts a) a form of acceptance indicating that they have read and understood the quotation, terms and conditions; or b) a contract document referring to the quotation, terms and conditions. <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 6.3 Initial site inspections 6.4 Keyholding and response to events 6.4.1 General 6.4.2 Keyholding response officers <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | a) location of the event; b) date and time of arrival at and departure from the event; c) details of the event; d) action taken; e) names and addresses of persons present at the event; f) authorization to depart. 6.4.3 Follow-up 6.5 Key management 6.5.1 General 6.5.2 Initial receipt of keys 6.5.3 Control of keys <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 6.5.4 Returning and disposal of keys a) to the customer\u2019s representative calling at the organization\u2019s office by prior appointment; b) by a postal or courier service providing for signed and dated delivery, collection and full tracking of consigned packages; c) by special arrangements set up by the customer in conjunction with senior management of the organization. <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 6.6 Assignment instructions a) service provided; b) description of premises; c) hazardous conditions (Health and Safety Assessments); d) agreed means of access; e) method of operating\/re-setting alarm; f) areas of inspection; g) location of main services; h) contingency plans. 6.7 Response centre 6.7.1 General a) provision or procurement of assistance, information or advice for keyholding response officers in routine and emergency situations, including any form of follow-up action as a result of a missed check call; b) effective monitoring of keyholding response officers and mobile supervisory staff by observance of documented, established routine telephone, radio or other communication procedures; c) recording, in accordance with 6.7.6, all appropriate routine and emergency matters to enable management to deal quickly and efficiently with contractual responsibilities; d) recording movement of the customer\u2019s keys held by the organization in the execution of contracted services provided (see 6.5). <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 6.7.2 Construction a) normal entrance; b) emergency exits; c) glazed areas; d) ventilation inlets and outlets; e) service inlets and outlets; f) key transfer hatches. <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 6.7.3 Facilities 6.7.4 Procedures 6.7.5 Operations a) full assignment instructions for all contracts; b) names, addresses and telephone numbers of all operational staff, including supervisors and management; c) emergency contact records for all customers; d) telephone numbers of police stations within the operational area of the response centre; e) useful telephone numbers (e.g. water companies, electricity companies, boarding-up services); f) emergency procedures and contingency plans in case of fire, flood or bomb threat. <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 6.7.6 Records a) Records of keys, for a minimum of 12 months after completion of a contract. b) Records of events, for a minimum of 12 months from the date of the event. Entries should be numbered serially and should include the date and time of the event, and the name of the controller completing the record. c) Records of radio and telephone calls from keyholding response officers for a minimum of 12 months. d) Details of check calls, with missed and late check calls shown. Precise times of contact should be included. 6.7.7 Personnel and equipment 6.8 Secure facility 6.8.1 General a) a 24 hour manned building, constructed and equipped in accordance with 6.7.2 and 6.7.3; or b) a building manned for less than 24 hours a day, constructed and equipped in accordance with 6.7.2 and 6.7.3; or c) a vehicle used for the storage of keys whilst operational and constructed and equipped in accordance with 6.8.4. 6.8.2 A 24 hour manned building facility <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 6.8.3 A non-24 hour manned building facility 6.8.4 A vehicle used for the storage of keys a) One or more vehicle safes constructed of hardened steel at least 2 mm thick, suitably treated to prevent corrosion. The door … b) The safes should be either: 1) located within a compartment within the body of the vehicle, which is separately locked and has no glazed or removable panels; or 2) located so that they cannot be seen externally. c) Security locks should be fitted to the compartment within which the safes are held. Where possible, access to the safe should only be from within the vehicle. d) The vehicle should be fitted with an alarm and an immobilizer. <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | a) the vehicle and safe are locked when unattended and the intruder alarm, immobilizer and tracking device are in operation; b) keys do not leave the personal possession of the keyholding response officer during the period of duty and that when keys are not in use they are locked at all times in the vehicle safes. 6.9 Key storage at customer facilities <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | Bibliography [1] GREAT BRITAIN. Private Security Industry Act 2001. London: The Stationery Office. [2] GREAT BRITAIN. Rehabilitation of Offenders Act 1974. London: The Stationery Office. [3] GREAT BRITAIN. Working Time Regulations 1998. London: The Stationery Office. [4] GREAT BRITAIN. The Heath and Safety at Work etc. Act 1974. London: The Stationery Office. <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Keyholding and response services. Code of practice<\/b><\/p>\n |