{"id":355133,"date":"2024-10-20T01:06:31","date_gmt":"2024-10-20T01:06:31","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-15000-22003\/"},"modified":"2024-10-26T01:22:13","modified_gmt":"2024-10-26T01:22:13","slug":"bs-15000-22003","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-15000-22003\/","title":{"rendered":"BS 15000-2:2003"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
1<\/td>\nBRITISH STANDARD <\/td>\n<\/tr>\n
2<\/td>\nCommittees responsible for this British\ufffdStandard <\/td>\n<\/tr>\n
3<\/td>\nContents <\/td>\n<\/tr>\n
5<\/td>\nIntroduction
Service management processes <\/td>\n<\/tr>\n
6<\/td>\n1 Scope
2 Terms and definitions
3 The management system
3.1 Management responsibility
3.2 Documentation requirements <\/td>\n<\/tr>\n
7<\/td>\n3.3 Managing documents
3.4 Competence, awareness and training <\/td>\n<\/tr>\n
8<\/td>\n4 Planning and implementing service management
4.1 Plan service management (Plan) <\/td>\n<\/tr>\n
9<\/td>\n4.2 Implement service management and provide the services (Do)
4.3 Monitoring, measuring and reviewing (Check)
4.4 Continuous improvement (Act) <\/td>\n<\/tr>\n
10<\/td>\n5 Service delivery processes
5.1 Service level management <\/td>\n<\/tr>\n
12<\/td>\n5.2 Service continuity and availability management <\/td>\n<\/tr>\n
13<\/td>\n5.3 Service reporting <\/td>\n<\/tr>\n
14<\/td>\n5.4 Budgeting and accounting for IT services <\/td>\n<\/tr>\n
15<\/td>\n5.5 Capacity management
5.6 Information security management <\/td>\n<\/tr>\n
17<\/td>\n6 Relationship processes
6.1 General
Relationship processes <\/td>\n<\/tr>\n
18<\/td>\n6.2 Business relationship management
6.3 Supplier management <\/td>\n<\/tr>\n
19<\/td>\n7 Resolution processes
7.1 Background <\/td>\n<\/tr>\n
20<\/td>\n7.2 Incident management <\/td>\n<\/tr>\n
21<\/td>\n7.3 Problem management <\/td>\n<\/tr>\n
23<\/td>\n8 Control processes
8.1 Configuration management <\/td>\n<\/tr>\n
25<\/td>\n8.2 Change management <\/td>\n<\/tr>\n
26<\/td>\n9 Release management processes
9.1 General
9.2 Release policy <\/td>\n<\/tr>\n
27<\/td>\n9.3 Release and roll\ufffdout planning
9.4 Developing or acquiring software
9.5 Design, build and configure release
9.6 Release verification and acceptance <\/td>\n<\/tr>\n
28<\/td>\n9.7 Roll\ufffdout, distribution and installation
9.8 Post release and roll-out <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

IT service management – Code of practice for service management<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2003<\/td>\n30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":355139,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-355133","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/355133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/355139"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=355133"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=355133"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=355133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}