{"id":356861,"date":"2024-10-20T01:14:19","date_gmt":"2024-10-20T01:14:19","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-en-17371-32020\/"},"modified":"2024-10-26T01:39:08","modified_gmt":"2024-10-26T01:39:08","slug":"bs-en-17371-32020","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-en-17371-32020\/","title":{"rendered":"BS EN 17371-3:2020"},"content":{"rendered":"

This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.<\/p>\n

This document is applicable to:<\/p>\n

    \n
  1. \n

    Service buyers and service providers regardless of type, size or the nature of the services; and<\/p>\n<\/li>\n

  2. \n

    Service providers who may be inside or outside the service buyers\u2019 organization.<\/p>\n<\/li>\n

  3. \n

    Any interested parties who are directly or indirectly involved in or affected by a procurement process.<\/p>\n<\/li>\n<\/ol>\n

    This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.<\/p>\n

    \n
    \n NOTE 1\n <\/div>\n

    \u2018Works contracts\u2019 are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.<\/p>\n<\/div>\n

    \n
    \n NOTE 2\n <\/div>\n

    \u2018Work\u2019 means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.<\/p>\n<\/div>\n

    PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
    2<\/td>\nundefined <\/td>\n<\/tr>\n
    7<\/td>\n1 Scope
    2 Normative references
    3 Terms and definitions
    3.1 Terms related to services in general <\/td>\n<\/tr>\n
    9<\/td>\n3.2 Terms related to Performance Measurement <\/td>\n<\/tr>\n
    11<\/td>\n4 Context <\/td>\n<\/tr>\n
    12<\/td>\n5 Performance Measurement model
    5.1 General <\/td>\n<\/tr>\n
    14<\/td>\n5.2 Measure and collect to obtain Service Metrics
    5.3 Convert and aggregate to calculate Service Indicators
    5.4 Weight and combine to calculate Key Service Indicators <\/td>\n<\/tr>\n
    15<\/td>\n6 Performance Measurement execution
    6.1 General
    6.2 Measuring regular services
    6.3 Measuring response services
    6.3.1 Service request lifecycle <\/td>\n<\/tr>\n
    16<\/td>\n6.3.2 Service incident lifecycle <\/td>\n<\/tr>\n
    18<\/td>\nAnnex A (informative)Service Assurance Model
    A.1 General
    A.2 General Service Performance Level
    A.3 Assurance Level 1: Best effort
    A.4 Assurance Level 2: Managed <\/td>\n<\/tr>\n
    19<\/td>\nA.5 Assurance Level 3: Defined
    A.6 Assurance Level 4: Predictable
    A.7 Assurance Level 5: Optimizing <\/td>\n<\/tr>\n
    20<\/td>\nA.8 Notes <\/td>\n<\/tr>\n
    21<\/td>\nAnnex B (informative)Examples of specific sectors <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Provision of services – Management of Performance Measurement. Guidance on the mechanism to measure performance as part of service contracts<\/b><\/p>\n\n\n\n\n
    Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
    BSI<\/b><\/a><\/td>\n2020<\/td>\n38<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":356869,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[77,2641],"product_tag":[],"class_list":{"0":"post-356861","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-01","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/356861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/356869"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=356861"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=356861"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=356861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}