{"id":425757,"date":"2024-10-20T06:58:30","date_gmt":"2024-10-20T06:58:30","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-ts-20000-112021-4\/"},"modified":"2024-10-26T13:10:10","modified_gmt":"2024-10-26T13:10:10","slug":"bsi-pd-iso-iec-ts-20000-112021-4","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-ts-20000-112021-4\/","title":{"rendered":"BSI PD ISO\/IEC TS 20000-11:2021"},"content":{"rendered":"

This document provides guidance on the relationship between ISO\/IEC 20000\u20131<\/span><\/span> and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO\/IEC 20000\u20131<\/span><\/span>, including:<\/p>\n

    \n
  1. \n

    an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO\/IEC 20000\u20131<\/span><\/span> and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;<\/p>\n<\/li>\n

  2. \n

    an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO\/IEC 20000\u20131<\/span><\/span> ;<\/p>\n<\/li>\n

  3. \n

    an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO\/IEC 20000\u20131<\/span><\/span> .<\/p>\n<\/li>\n<\/ol>\n

    Clause 4<\/span> describes how ITIL can support the demonstration of conformity to ISO\/IEC 20000\u20131<\/span><\/span>. Clause 5<\/span> correlates the ITIL documents to requirements in ISO\/IEC 20000\u20131<\/span><\/span>. The tables in Annex A<\/span> correlate terms and clauses in ISO\/IEC 20000\u20131<\/span><\/span> to ITIL and vice versa; the tables in Annex B<\/span> correlate clauses in ISO\/IEC 20000-1<\/span><\/span> to the ITIL 4 publications and vice versa.<\/p>\n

    PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
    PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
    2<\/td>\nundefined <\/td>\n<\/tr>\n
    6<\/td>\nForeword <\/td>\n<\/tr>\n
    7<\/td>\nIntroduction <\/td>\n<\/tr>\n
    9<\/td>\n1 Scope
    2 Normative references
    3 Terms and definitions <\/td>\n<\/tr>\n
    10<\/td>\n4 ISO\/IEC 20000\u20131 and ITIL 4
    4.1 Introduction to ISO\/IEC 20000\u20131 <\/td>\n<\/tr>\n
    11<\/td>\n4.2 Introduction to ITIL 4
    4.2.1 General
    4.2.2 The four dimensions model <\/td>\n<\/tr>\n
    12<\/td>\n4.2.3 The ITIL service value system
    4.2.4 Governance <\/td>\n<\/tr>\n
    13<\/td>\n4.2.5 Continual improvement
    4.2.6 The ITIL guiding principles <\/td>\n<\/tr>\n
    14<\/td>\n4.2.7 The ITIL service value chain <\/td>\n<\/tr>\n
    15<\/td>\n4.2.8 The ITIL practices <\/td>\n<\/tr>\n
    16<\/td>\n4.2.9 Value streams
    4.3 Relationship between ISO\/IEC 20000\u20131 and ITIL <\/td>\n<\/tr>\n
    17<\/td>\n5 Correlation of ITIL to ISO\/IEC 20000\u20131
    5.1 General
    5.2 ITIL Foundation \u2013 ITIL 4 Edition
    5.3 ITIL 4: Drive Stakeholder Value
    5.4 ITIL 4: Direct, Plan and Improve
    5.5 ITIL 4: Create, Deliver and Support <\/td>\n<\/tr>\n
    18<\/td>\n5.6 ITIL 4: High-velocity IT
    5.7 ITIL 4: Digital and IT Strategy
    5.8 ITIL Practice Guides <\/td>\n<\/tr>\n
    19<\/td>\nAnnex A (informative) Correlation of ISO\/IEC 20000\u20131:2018 to ITIL 4 Terms and definitions <\/td>\n<\/tr>\n
    38<\/td>\nAnnex B (informative) Correlation of ISO\/IEC 20000\u20131:2018 clauses to ITIL 4 <\/td>\n<\/tr>\n
    61<\/td>\nBibliography <\/td>\n<\/tr>\n
    62<\/td>\nBlank Page <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

    Information technology. Service management – Guidance on the relationship between ISO\/IEC 20000-1 and service management frameworks: ITIL\u00ae<\/b><\/p>\n\n\n\n\n
    Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
    BSI<\/b><\/a><\/td>\n2021<\/td>\n64<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":425767,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-425757","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/425757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/425767"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=425757"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=425757"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=425757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}