{"id":581307,"date":"2024-11-05T20:20:29","date_gmt":"2024-11-05T20:20:29","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-100082013\/"},"modified":"2024-11-05T20:20:29","modified_gmt":"2024-11-05T20:20:29","slug":"iso-100082013","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-100082013\/","title":{"rendered":"ISO 10008:2013"},"content":{"rendered":"<p>L&#039;ISO 10008:2013 fournit des lignes directrices relatives \u00e0 la planification, \u00e0 la conception, au d\u00e9veloppement, \u00e0 la mise en ?uvre, \u00e0 la maintenance et \u00e0 l&#039;am\u00e9lioration d&#039;un syst\u00e8me efficace et efficient de transaction de commerce \u00e9lectronique entre commer\u00e7ant et consommateur au sein d&#039;un organisme.<\/p>\n<p>Elle s&#039;applique \u00e0 tout organisme engag\u00e9 ou envisageant de s&#039;engager dans une transaction de commerce \u00e9lectronique entre commer\u00e7ant et consommateur (TCE CC), quels que soient sa taille, son type et son activit\u00e9.<\/p>\n<p>L&#039;ISO 10008:2013 n&#039;est pas con\u00e7ue pour faire partie d&#039;un contrat de consommation ou pour modifier les droits ou obligations sp\u00e9cifi\u00e9s par les exigences l\u00e9gales et r\u00e9glementaires applicables.<\/p>\n<p>L&#039;ISO 10008:2013 vise \u00e0 permettre aux organismes de mettre en place un syst\u00e8me TCE CC loyal, efficace, efficient, transparent et s\u00fbr afin d&#039;am\u00e9liorer la confiance des consommateurs dans les transactions de type TCE CC et d&#039;accro\u00eetre la satisfaction des consommateurs. Elle a pour objet les transactions de type TCE CC concernant les consommateurs en tant que sous-ensemble des clients.<\/p>\n<p>Le respect des lignes directrices de l&#039;ISO 10008:2013 peut venir en compl\u00e9ment du syst\u00e8me de management de la qualit\u00e9 d&#039;un organisme.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Management de la qualit\u00e9 \u2014 Satisfaction client \u2014 Lignes directrices pour les transactions de commerce \u00e9lectronique entre commer\u00e7ant et consommateur<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/iso\/\"><b>ISO<\/b><\/a><\/td>\n<td>2013-06<\/td>\n<td>38<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":581320,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2634],"product_tag":[],"class_list":{"0":"post-581307","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/581307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/581320"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=581307"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=581307"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=581307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}