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BS ISO/IEC 30105-4:2016

$167.15

Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Terms and concepts

Published By Publication Date Number of Pages
BSI 2016 36
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PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
15 4 Concepts
4.1 General
16 4.2 ITES-BPO lifecycle process categories
20 4.3 The assessment framework
4.3.1 ISO/IEC 30105-1 — Process reference model
22 4.3.2 ISO/IEC 30105‑2 — Process assessment model
27 4.3.3 ISO/IEC 30105-3 — Measurement framework and organization maturity model
29 4.3.4 ISO/IEC 30105-4 — Terms and concepts
30 4.3.5 ISO/IEC 30105-5 — Guidelines
5 Interrelationship between International Standards
31 6 Glossary of acronyms
32 Bibliography
BS ISO/IEC 30105-4:2016
$167.15