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BS EN 50518:2019

BS EN 50518:2019

$189.07

Monitoring and Alarm Receiving Centre

Published By Publication Date Number of Pages
BSI 2019 50
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This European Standard specifies the minimum requirements for monitoring, receiving and processing of alarm messages generated by alarm systems taking place as a part of the total fire, safety and security solution. For the purpose of this standard, the term “alarm” is used in the broad sense to include fault, status and other messages received from one or more of a range of safety and security alarm systems such as but not limited to fire detection and fire alarm systems, fixed fire fighting systems, intrusion and hold-up alarm systems, access control systems, video surveillance systems, social alarms systems and combinations of such systems. This standard gives requirements for two categories of ARC, category I and category II. A category I ARC will be designed, constructed and operated to a higher standard with respect to construction, security and integrity than a category II ARC. The categorization is determined according to the type(s) of alarm messages handled. Category I: ARCs handling messages from security applications: – I&HAS’s; – access control systems; – VSS in security applications that require an emergency response (for example loss prevention); – people monitoring, lone workers and object tracking systems for security applications; – alarm messages handled by category II ARCs; – combinations of the above systems. Category II: ARC’s handling messages from non-security applications: – fire alarm systems; – fixed firefighting systems; – social alarm systems; – audio/video door entry systems; – VSS in non-security applications (for example traffic flow); – people monitoring, lone workers and object tracking systems for non-security applications; – elevator emergency systems; – combinations of the above systems. The requirements apply to ARC’s (whether established in single or multiple sites) monitoring and processing alarms generated by systems installed at other locations and also to ARC’s monitoring solely alarms from systems within their own site. The standard includes functional and specific requirements supporting the services of an ARC. The standard does NOT apply to – alarm systems used for non-civil purposes; – alarm systems for medical or health applications.

PDF Catalog

PDF Pages PDF Title
2 National foreword
10 1 Scope
11 2 Normative references
12 3 Terms, definitions and abbreviations
3.1 Terms and definitions
16 3.2 Abbreviations
17 4 Planning
4.1 Categorization
4.2 Site selection
5 Construction – ARC structure
5.1 General
5.2 Walls, floor and ceiling – resistance against physical attack
5.2.1 Category I
18 5.2.2 Category II
5.3 Perimeter doorsets – resistance against physical attack and bullet attack
5.4 Glazed areas
5.4.1 Category I
5.4.2 Category II
5.5 Resistance against fire and smoke
5.6 Protection against the effect of lightning
5.7 Openings
5.7.1 General
19 5.7.2 Entrance to the ARC
5.7.2.1 Category I – Entrance Lobby
5.7.2.2 Category II
5.7.3 Emergency entry
5.7.4 Emergency exit(s)
5.7.5 Ventilation
5.7.5.1 Category I
20 5.7.5.2 Category II
5.7.6 Service inlets and outlets
5.7.6.1 Category I
5.7.6.2 Category II
5.7.7 Transfer hatch / chute
5.7.7.1 Category I
5.7.7.2 Category II
5.8 Location of data processing equipment
5.8.1 Category I
5.8.1.1 General
21 5.8.1.2 Equipment room located in the same building or premises at the ARC
5.8.1.3 Equipment room located at a remote location from the ARC
5.8.2 Category II
22 5.9 Communication cables
5.9.1 Category I
5.9.2 Category II
5.10 Facilities
5.10.1 Category I
5.10.2 Category II
6 Alarm systems of the ARC
6.1 Category I
6.1.1 General
23 6.1.2 External attack
6.1.3 Glazed areas
6.1.4 Fire
6.1.5 Entry / exit
6.1.6 Gas
6.1.7 Hold-up
6.1.8 Safety monitoring
24 6.1.9 Messages from the ARC alarm systems
6.1.10 Video surveillance system
6.2 Category II
7 Electrical power supplies
7.1 Mains supply
7.2 Standby power supplies
7.2.1 General
7.2.2 UPS
25 7.2.3 Standby generators
8 Alarm Management System
8.1 General
27 8.2 Time synchronization of equipment
8.3 Recording and logging of events
8.4 Storage of master data
28 9 Operation of the ARC
9.1 Procedures – General
9.1.1 General
9.1.2 Creation, modification and cancellation of services or customer accounts
9.1.3 Message handling
9.1.4 Communication with response services
9.1.5 Individual services provided by the ARC
9.1.6 Alarm verification
9.1.7 Unexpected increase in alarm signals
9.1.8 Alarm transmission path failures
29 9.1.9 Controls to maintain quality of service
9.1.10 Installation, maintenance, protection, removal and reuse of assets under the control of the ARC
9.1.11 Monitoring and testing of equipment
9.1.12 Fault procedures and reporting
30 9.1.13 Information management
9.1.14 Data back-up
9.1.15 Confidentiality and classification of information
9.1.16 Relationships with essential suppliers
9.1.17 Administrative procedures
9.1.18 Physical access
31 9.1.19 Remote access
9.1.20 Operational continuity and emergencies
9.1.21 Emergency evacuation and re-entry
9.1.22 Emergency entry
9.1.23 Key performance indicators
9.2 Performance criteria – message handling
32 10 General Principles, Leadership, Governance, Management, and Staffing
10.1 General
10.2 Governance and Strategy
10.3 Legal and operational set-up
10.4 Management System
34 10.5 Staffing
10.5.1 General
10.5.2 Security screening and vetting
10.5.3 Training
35 Annex A (informative)Typical ARC layout category I
36 Annex B (informative)Security and technical implications of remote access to ARC data
B.1 General
B.2 Levels of access
B.3 Access to the system
B.4 Authorization for facilities
B.4.1 General
B.4.2 View only
37 B.4.3 Edit
B.4.4 Creation of a new record
B.4.5 Confirmation of changes made
B.5 Placing a system on test
B.6 Password management
38 Annex C (informative)Alarm management system requirements
C.1 Structure of an AMS
C.1.1 General
39 C.1.2 Interface for interconnection with RCT (IRCT)
C.1.3 Interconnection with other AMS’s (joining module)
C.1.4 Communication module
C.1.5 Information module
C.1.6 User Interface
C.2 Faults
C.2.1 General
C.2.2 Fault detection
C.2.3 Avoiding faults in manual data entries
C.2.4 Presentation of fault information
40 C.3 Message
C.3.1 Message acknowledgement
C.3.2 Alarm messages
C.3.3 Fault messages
C.3.4 Expected messages
C.3.5 Other received messages
C.3.6 Message queue
41 C.3.7 Input priorities
C.3.8 Alert indication
C.3.9 Message acceptance
C.4 Information to be presented
C.4.1 Information to be presented relating to messages
42 C.4.2 Information to be presented relating to fault information received from alarm systems
C.4.3 Failure of the means of presentation of information
C.5 Logging
C.5.1 General
C.5.2 Time stamps for logging
43 C.5.3 Master data log (Log M1)
C.5.4 Event log’s
C.5.4.1 Event log E1
C.5.4.2 Event log E2
C.5.4.3 Event log E3
C.5.4.4 Event log E4
C.5.4.5 Failure of the log
44 C.5.5 Access levels
C.5.6 Access to database
C.5.7 Access to alarm management system
C.5.8 Access to alarm management system configuration data
C.5.9 Access to log data
45 C.6 Monitoring of interconnection with the receiving centre transceiver

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BS EN 50518:2019
$189.07