{"id":357180,"date":"2024-10-20T01:15:45","date_gmt":"2024-10-20T01:15:45","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-20000-102018-tc\/"},"modified":"2024-10-26T01:42:24","modified_gmt":"2024-10-26T01:42:24","slug":"bs-iso-iec-20000-102018-tc","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-20000-102018-tc\/","title":{"rendered":"BS ISO\/IEC 20000-10:2018 – TC"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
62<\/td>\nNational foreword <\/td>\n<\/tr>\n
67<\/td>\nForeword <\/td>\n<\/tr>\n
69<\/td>\nIntroduction <\/td>\n<\/tr>\n
71<\/td>\n1 Scope
2 Normative references
3 Terms and definitions
3.1 Terms specific to management system standards <\/td>\n<\/tr>\n
75<\/td>\n3.2 Terms specific to service management used in the ISO\/IEC 20000 series <\/td>\n<\/tr>\n
79<\/td>\n3.3 Terms specific to service management used in the ISO\/IEC 20000 series but not used in ISO\/IEC 20000\u20111
4 Terminology used in ISO\/IEC 20000 (all parts) <\/td>\n<\/tr>\n
80<\/td>\n5 Service management systems (SMS)
5.1 General
5.2 What is an SMS? <\/td>\n<\/tr>\n
81<\/td>\n5.3 The integrated approach
5.4 Continual improvement
5.5 Benefits of an SMS based on ISO\/IEC 20000\u20111
5.5.1 General benefits of an SMS <\/td>\n<\/tr>\n
82<\/td>\n5.5.2 Benefits from independent assessment of an SMS against ISO\/IEC 20000\u20111
5.5.3 Benefits related to different service management scenarios <\/td>\n<\/tr>\n
85<\/td>\n5.6 Misperceptions about an SMS and ISO\/IEC 20000\u20111
5.6.1 General <\/td>\n<\/tr>\n
86<\/td>\n6 Overview of the parts of ISO\/IEC 20000
6.1 General <\/td>\n<\/tr>\n
87<\/td>\n6.2 ISO\/IEC 20000\u20111:2018, Service management system requirements
6.2.1 Scope
6.2.2 Purpose <\/td>\n<\/tr>\n
88<\/td>\n6.3 ISO\/IEC 20000\u20112, Guidance on application of service management systems
6.3.1 Scope
6.3.2 Purpose
6.3.3 Relationship with ISO\/IEC 20000\u20111
6.4 ISO\/IEC 20000\u20113, Guidance on scope definition and applicability of ISO\/IEC 20000\u20111
6.4.1 Scope <\/td>\n<\/tr>\n
89<\/td>\n6.4.2 Purpose
6.4.3 Relationship with ISO\/IEC 20000\u20111
6.5 ISO\/IEC TR 20000\u20115:2013, Exemplar implementation plan for ISO\/IEC 20000\u20111
6.5.1 Scope
6.5.2 Purpose
6.5.3 Relationship with ISO\/IEC 20000\u20111 <\/td>\n<\/tr>\n
90<\/td>\n6.6 ISO\/IEC 20000\u20116:2017, Requirements for bodies providing audit and certification of service management systems
6.6.1 Scope
6.6.2 Purpose
6.6.3 Relationship with ISO\/IEC 20000\u20111
6.7 ISO\/IEC TR 20000\u201111:2015, Guidance on the relationship between ISO\/IEC 20000\u20111:2011 and service management frameworks: ITIL\u00ae
6.7.1 Scope
6.7.2 Purpose
6.7.3 Relationship with ISO\/IEC 20000\u20111 <\/td>\n<\/tr>\n
91<\/td>\n6.8 ISO\/IEC TR 20000\u201112:2016, Guidance on the relationship between ISO\/IEC 20000\u20111:2011 and service management frameworks: CMMI-SVC\u00ae
6.8.1 Scope
6.8.2 Purpose
6.8.3 Relationship with ISO\/IEC 20000\u20111
7 Other related International Standards and Technical Reports
7.1 Closely related International Standards and Technical Reports
7.2 ISO\/IEC 27013:2015, Information technology \u2014 Security techniques \u2014 Guideline on the integrated implementation of ISO\/IEC 20000\u20111 and ISO\/IEC 27001
7.2.1 Scope <\/td>\n<\/tr>\n
92<\/td>\n7.2.2 Purpose
7.2.3 Relationship with ISO\/IEC 20000\u20111
7.3 Other related International Standards
7.3.1 General
7.3.2 ISO 9000:2015, Quality management systems \u2014 Fundamentals and vocabulary
7.3.3 ISO 9001:2015, Quality management systems \u2014 Requirements <\/td>\n<\/tr>\n
93<\/td>\n7.3.4 ISO 10007:2017, Quality management systems \u2014 Guidelines for configuration management
7.3.5 ISO\/IEC 19770\u20111:2017, Information technology \u2014 IT asset management \u2014 Part 1: IT asset management systems \u2014 Requirements
7.3.6 ISO 22301:2012, Societal security \u2014 Business continuity management systems \u2014 Requirements <\/td>\n<\/tr>\n
94<\/td>\n7.3.7 ISO\/IEC 27000:2018, Information technology \u2014 Security techniques \u2014 Information security management systems \u2014 Overview and vocabulary
7.3.8 ISO\/IEC 27001:2013, Information technology \u2014 Security techniques \u2014 Information security management systems \u2014 Requirements
7.3.9 ISO\/IEC 27031:2011, Information technology \u2014 Security techniques \u2014 Guidelines for information and communication technology readiness for business continuity
7.3.10 ISO\/IEC 30105\u20111:2016, Information technology \u2014 IT Enabled Service \u2014 Business Process Outsourcing (ITES-BPO) lifecycle processes <\/td>\n<\/tr>\n
95<\/td>\n7.3.11 ISO 31000:2018, Risk management \u2014 Principles and guidelines
7.3.12 ISO\/IEC 38500:2015, Information technology \u2014 Governance of IT for the Organization <\/td>\n<\/tr>\n
96<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Tracked Changes. Information technology. Service management – Concepts and vocabulary<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2020<\/td>\n98<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":357191,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,2641],"product_tag":[],"class_list":{"0":"post-357180","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/357180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/357191"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=357180"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=357180"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=357180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}