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BS ISO/IEC 29110-4-3:2018

BS ISO/IEC 29110-4-3:2018

$215.11

Systems and software engineering. Lifecycle profiles for very small entities (VSEs) – Service delivery. Profile specification

Published By Publication Date Number of Pages
BSI 2018 78
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1.1 Fields of application

This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.

The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO/IEC/IEEE 15288, ISO/IEC/IEEE 15289, ISO 9000, ISO 9001, ISO 31000, ISO/IEC 38500, ISO 10004, ISO 10007, ISO/IEC 20000, ISO/IEC 27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO/IEC 20000‑1:2011 is the MSS for service management (see Annex D for information).

This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization’s needs.

1.2 Target audience

This document is targeted at:

  • assessors and accrediting agencies to support the conformity needs of the VSE;

  • VSEs that want to claim conformity to this profile for service delivery;

  • customers who want assurance about a VSE’s abilities to meet their requirements; and

  • tool/methodology vendors for future development of commercial tools or methodologies to support VSEs using this document.

Conformance is achieved by demonstrating that the mandatory requirements have been satisfied using the content of conformant work products as an evidence.

NOTE In this document, for simplicity of reference, each work product is described as if it were published as a separate document. However, work products will be considered as conforming if they meet the stated requirements, are available for reference, divided into separate documents or volumes, or combined with other work products into one document.

PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
11 1 Scope
1.1 Fields of application
1.2 Target audience
2 Normative references
12 3 Terms and definitions
17 4 Abbreviated terms
18 5 Conformance
6 Work unit requirements for the Service Delivery profile
6.1 General
19 6.2 Governance (GO) process
20 6.3 Service Control (CO) process
6.4 Service Relationship (RE) process
6.5 Service Incident (IN) process
21 7 Work product requirements for the Service Delivery profile
7.1 General
7.2 Governance (GO) work products
24 7.3 Service Control (CO) work products
28 7.4 Service Relationship (RE) work products
29 7.5 Service Incident (IN) work products
31 Annex A (informative) Service Delivery requirements imported from base standards
59 Annex B (informative) Service Delivery Guidelines requirements traceability mapping
71 Annex C (informative) Service delivery audit checklist
74 Annex D (informative) Mapping of ISO/IEC 29110-4-3 to ISO/IEC 20000-1:2011
77 Bibliography

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BS ISO/IEC 29110-4-3:2018
$215.11