DIN ISO 10004:2019 Edition

$46.15

Quality management – Customer satisfaction – Guidelines for monitoring and measuring

Published By	Publication Date	Number of Pages
DIN	2019-07	43

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Categories: 03.120.10 - Quality management and quality assurance, DIN

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Description

This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.

Additional information

Published Code	DIN
Published By	Deutsches Institut für Normung
Publication Date	2019-07
Pages Count	43
Language	Germany
Descriptors	After-sales services, Characteristics, Consumers, Consumer-supplier relations, Customer satisfaction, Definitions, Examination (quality assurance), Guide books, Inspection, Measurement, Measuring techniques, Monitoring, Organization, Process control, Products, Quality, Quality assurance, Quality control, Quality management, Quality surveillance, Reliability, Services, Surveillance (approval)
File Size	3.0 MB
ICS Codes	03.120.10 - Quality management and quality assurance

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DIN ISO 10004:2019 Edition

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