{"id":347164,"date":"2024-10-20T00:24:51","date_gmt":"2024-10-20T00:24:51","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-iec-29110-4-32018\/"},"modified":"2024-10-25T23:54:14","modified_gmt":"2024-10-25T23:54:14","slug":"bs-iso-iec-29110-4-32018","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-iec-29110-4-32018\/","title":{"rendered":"BS ISO\/IEC 29110-4-3:2018"},"content":{"rendered":"<p><b>1.1<\/b> Fields of application<\/p>\n<p>This document is applicable to Very Small Entities (VSEs). A VSE is an enterprise, an organization, a department or a project having up to 25 people.<\/p>\n<p>The purpose of this document is to provide a set of auditable requirements based on multiple standards (i.e., ISO\/IEC\/IEEE&nbsp;15288, ISO\/IEC\/IEEE&nbsp;15289, ISO&nbsp;9000, ISO&nbsp;9001, ISO&nbsp;31000, ISO\/IEC&nbsp;38500, ISO&nbsp;10004, ISO&nbsp;10007, ISO\/IEC&nbsp;20000, ISO\/IEC&nbsp;27035) that supports the delivery of services by a VSE. Services can be delivered to internal or external customers. This document is not a Management System Standard (MSS), nor does it provide guidance on fulfilling the requirements of an MSS. ISO\/IEC&nbsp;20000\u20111:2011 is the MSS for service management (see&nbsp;Annex&nbsp;D for information).<\/p>\n<p>This document does not promote uniformity in the approach across all organizations, as specific objectives and initiatives are tailored to suit an individual organization\u2019s needs.<\/p>\n<p><b>1.2<\/b> Target audience<\/p>\n<p>This document is targeted at:<\/p>\n<ul>\n<li>\n<p>assessors and accrediting agencies to support the conformity needs of the VSE;<\/p>\n<\/li>\n<li>\n<p>VSEs that want to claim conformity to this profile for service delivery;<\/p>\n<\/li>\n<li>\n<p>customers who want assurance about a VSE\u2019s abilities to meet their requirements; and<\/p>\n<\/li>\n<li>\n<p>tool\/methodology vendors for future development of commercial tools or methodologies to support VSEs using this document.<\/p>\n<\/li>\n<\/ul>\n<p>Conformance is achieved by demonstrating that the mandatory requirements have been satisfied using the content of conformant work products as an evidence.<\/p>\n<blockquote>\n<p>NOTE In this document, for simplicity of reference, each work product is described as if it were published as a separate document. However, work products will be considered as conforming if they meet the stated requirements, are available for reference, divided into separate documents or volumes, or combined with other work products into one document.<\/p>\n<\/blockquote>\n<h4>PDF Catalog<\/h4>\n<table border=\"1px\" class=\"des-table\">\n<tr>\n<th>PDF Pages<\/th>\n<th>PDF Title<\/th>\n<\/tr>\n<tr>\n<td><b>2<b><\/td>\n<td>undefined  <\/td>\n<\/tr>\n<tr>\n<td><b>6<b><\/td>\n<td>Foreword  <\/td>\n<\/tr>\n<tr>\n<td><b>7<b><\/td>\n<td>Introduction  <\/td>\n<\/tr>\n<tr>\n<td><b>11<b><\/td>\n<td>1 Scope <br \/> 1.1 Fields of application <br \/> 1.2 Target audience <br \/> 2 Normative references  <\/td>\n<\/tr>\n<tr>\n<td><b>12<b><\/td>\n<td>3 Terms and definitions  <\/td>\n<\/tr>\n<tr>\n<td><b>17<b><\/td>\n<td>4 Abbreviated terms  <\/td>\n<\/tr>\n<tr>\n<td><b>18<b><\/td>\n<td>5 Conformance <br \/> 6 Work unit requirements for the Service Delivery profile <br \/> 6.1 General  <\/td>\n<\/tr>\n<tr>\n<td><b>19<b><\/td>\n<td>6.2 Governance (GO) process  <\/td>\n<\/tr>\n<tr>\n<td><b>20<b><\/td>\n<td>6.3 Service Control (CO) process <br \/> 6.4 Service Relationship (RE) process <br \/> 6.5 Service Incident (IN) process  <\/td>\n<\/tr>\n<tr>\n<td><b>21<b><\/td>\n<td>7 Work product requirements for the Service Delivery profile <br \/> 7.1 General <br \/> 7.2 Governance (GO) work products  <\/td>\n<\/tr>\n<tr>\n<td><b>24<b><\/td>\n<td>7.3 Service Control (CO) work products  <\/td>\n<\/tr>\n<tr>\n<td><b>28<b><\/td>\n<td>7.4 Service Relationship (RE) work products  <\/td>\n<\/tr>\n<tr>\n<td><b>29<b><\/td>\n<td>7.5 Service Incident (IN) work products  <\/td>\n<\/tr>\n<tr>\n<td><b>31<b><\/td>\n<td>Annex A (informative)  Service Delivery requirements imported from base standards  <\/td>\n<\/tr>\n<tr>\n<td><b>59<b><\/td>\n<td>Annex B (informative)  Service Delivery Guidelines requirements traceability mapping  <\/td>\n<\/tr>\n<tr>\n<td><b>71<b><\/td>\n<td>Annex C (informative)  Service delivery audit checklist  <\/td>\n<\/tr>\n<tr>\n<td><b>74<b><\/td>\n<td>Annex D (informative)  Mapping of ISO\/IEC 29110-4-3 to ISO\/IEC 20000-1:2011  <\/td>\n<\/tr>\n<tr>\n<td><b>77<b><\/td>\n<td>Bibliography  <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p><b>Systems and software engineering. Lifecycle profiles for very small entities (VSEs) &#8211; Service delivery. Profile specification<\/b><\/p>\n<table class=\"shortdes-table\" style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/bsi\/\"><b>BSI<\/b><\/a><\/td>\n<td>2018<\/td>\n<td>78<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":347173,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-347164","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/347164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/347173"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=347164"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=347164"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=347164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}