{"id":544595,"date":"2024-11-05T17:09:20","date_gmt":"2024-11-05T17:09:20","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/din-en-iso-18295-1\/"},"modified":"2024-11-05T17:09:20","modified_gmt":"2024-11-05T17:09:20","slug":"din-en-iso-18295-1","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/din\/din-en-iso-18295-1\/","title":{"rendered":"DIN EN ISO 18295-1"},"content":{"rendered":"<p>ISO 18295-1 legt Dienstleistungsanforderungen f\u00fcr Kundenkontaktzentren (en: customer contact centers, CCC) fest. Sie legt ein Rahmenwerk f\u00fcr jedes CCC fest, mit dem Ziel, Auftraggeber und Kunden mit der Erbringung von Dienstleistungen, die deren Bed\u00fcrfnisse kontinuierlich und proaktiv erf\u00fcllen oder \u00fcbertreffen, zu unterst\u00fctzen. ISO 18295-1 gilt sowohl f\u00fcr firmeninterne (unternehmenseigene) als auch f\u00fcr ausgelagerte (durch Dritte betriebene) CCCs jeglicher Gr\u00f6\u00dfe, in allen Sektoren und allen Interaktionskan\u00e4len, einschlie\u00dflich Inbound und Outbound. Sie legt bei Bedarf und soweit erforderlich Leistungsmetriken (KPIs) fest.*Inhaltsverzeichnis<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Kundenkontaktzentren &#8211; Teil 1: Anforderungen an Kundenkontaktzentren<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/din\/\"><b>DIN<\/b><\/a><\/td>\n<td>2017-10<\/td>\n<td>26<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":544608,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[80,2635],"product_tag":[],"class_list":{"0":"post-544595","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-30","7":"product_cat-din","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/544595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/544608"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=544595"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=544595"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=544595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}