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BS ISO 16355-1:2021 – TC

BS ISO 16355-1:2021 – TC

$280.87

Tracked Changes. Application of statistical and related methods to new technology and product development process – General principles and perspectives of quality function deployment (QFD)

Published By Publication Date Number of Pages
BSI 2021 150
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This part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.

PDF Catalog

PDF Pages PDF Title
1 30444292
79 A-30363600
80 undefined
86 Foreword
87 Introduction
89 1 Scope
2 Normative references
3 Terms and definitions
91 4 Basic concepts of QFD
4.1 Theory and principles of QFD
4.2 QFD use of the word of function
4.3 Spirit of QFD
92 4.4 Display of information
5 Integration of QFD and product development methods
5.1 QFD support for product development methods
5.2 Flow of product development with QFD
5.2.1 Organization of the QFD flow
93 5.2.2 Flow chart of product development with QFD
6 Types of QFD projects
6.1 General
94 6.2 Applicable methods and tools
7 QFD team membership
7.1 QFD uses cross-functional teams
7.2 Core team membership
7.3 Subject matter experts
95 7.4 QFD team leadership
8 QFD voices
8.1 Voice of business
96 8.2 Voice of customer (VOC) or voice of stakeholder (VOS)
8.2.1 Definition of customer or stakeholder
8.2.2 Applicable methods and tools
8.2.3 Marketing perspective and engineering perspective
8.2.4 Applicable methods and tools
97 8.2.5 Prioritize customers or stakeholders
8.2.6 Applicable methods and tools
8.2.7 What is contained in the voice of customer (VOC) or voice of stakeholder (VOS)
8.2.8 Sources of VOC and VOS
8.2.9 Applicable methods and tools
98 8.2.10 Translating VOC/VOS into customer needs
8.2.11 Applicable methods and tools
9 Structuring information sets
9.1 General
9.2 Applicable tools and methods
99 10 Prioritization
10.1 General
10.2 Applicable tools and methods
11 Quantification
11.1 General
11.2 Applicable tools and methods
100 12 Translation of one information set into another
12.1 General
12.2 Applicable tools and methods
13 Transfer of prioritization and quantification from one information set into another
13.1 Transfer of prioritization
101 13.2 Applicable tools and methods
13.3 Transfer of quantification
13.4 Applicable tools and methods
102 13.5 Transferring deployment sets by dimensions
13.5.1 General
13.5.2 Quality deployment
13.5.3 Applicable tools and methods
13.5.4 Technology deployment
103 13.5.5 Applicable tools and methods
13.5.6 Cost deployment
13.5.7 Applicable tools and methods
13.5.8 Reliability deployment
13.5.9 Applicable tools and methods
104 13.5.10 Safety deployment
13.5.11 Security deployment (see ISO 16355-7)
13.5.12 Lifestyle and emotional quality deployment
13.5.13 Applicable tools and methods
13.6 Transferring deployment sets by levels
13.6.1 Function deployment
105 13.6.2 Applicable tools and methods
13.6.3 Parts deployment
13.6.4 Applicable tools and methods
13.6.5 Manufacturing and process deployments
13.6.6 Applicable tools and methods
13.6.7 Project work or task management
106 14 Solution concept engineering
14.1 General
14.2 Applicable tools and methods
15 Design optimization
15.1 Parameter design for robustness
15.2 Tolerance design
15.3 Applicable tools and methods
107 16 Prototyping, testing, and validation
16.1 General
16.2 Applicable tools and methods
17 Build planning
17.1 General
17.2 Applicable tools and methods
108 18 Build start-up
18.1 General
18.2 Applicable tools and methods
19 Build
19.1 General
19.2 Applicable tools and methods
109 20 Packaging design, logistics, channel management, consumer information, and operating instructions
20.1 General
20.2 Applicable tools and methods
20.3 Logistics
20.4 Marketing claims
21 Customer support
21.1 General
21.2 Applicable tools and methods
22 Customer satisfaction
22.1 General
110 22.2 Applicable tools and methods
23 Product end-of-life disposal, recycle, reuse, and other sustainability concerns
23.1 General
23.2 Applicable tools and methods
24 Flow to next generation development
24.1 General
24.2 Applicable tools and methods
111 Annex A (informative) Examples of applicable methods and tools
141 Annex B (informative) Concept relationships and their graphical representation
142 Bibliography

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BS ISO 16355-1:2021 - TC
$280.87