ICC InspectorSkills 2014
$13.51
Inspector Skills
| Published By | Publication Date | Number of Pages |
| ICC | 2014 | 167 |
Inspector Skills is the first text to focus on the “other” skills that are essential for success as a construction inspector. These “soft skills” are the non-technical traits and behaviors that enhance an inspector’s ability to interact with others and to successfully carry out his or her job duties. Inspector Skills aims to raise awareness of the importance of soft skills and to provide guidance toward recognizing and improving those skills. When coupled with the technical knowledge of codes and construction practices, developing effective soft skills elicits cooperation, generates respect and credibility, and improves the image of inspectors and code safety departments. Inspector Skills was written for construction inspectors in all disciplines and will also benefit students, permit technicians, plan reviewers and building officials.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 1 | INSPECTOR SKILLS |
| 2 | INSPECTOR SKILLS TITLE PAGE |
| 3 | COPYRIGHT |
| 4 | TABLE OF CONTENTS |
| 6 | PREFACE |
| 9 | DEDICATION ACKNOWLEDGEMENTS |
| 10 | ABOUT THE AUTHOR |
| 11 | ABOUT THE INTERNATIONAL CODE COUNCIL |
| 12 | 1 SAFE BUILDINGS |
| 14 | AN IMPORTANT JOB |
| 15 | FOUNDATION |
| 17 | SUPPORT |
| 19 | PRINCIPLES OF CODE ADMINISTRATION |
| 20 | MINIMUM REQUIREMENTS |
| 21 | INTERPRETATION |
| 23 | ALTERNATIVES |
| 27 | KEY POINTS |
| 28 | 2 APPROACHES TO INSPECTION |
| 30 | STARTING ON THE RIGHT FOOT |
| 33 | DECISION MAKING |
| 34 | FLEXIBILITY |
| 36 | BOUNDARIES |
| 40 | PRECISION |
| 42 | COSTS |
| 43 | CONSISTENCY |
| 46 | FINDING SOLUTIONS |
| 47 | TEACHING AND LEARNING |
| 49 | HELPFUL INFORMATION |
| 51 | LEARNING |
| 54 | MANAGING TIME |
| 58 | TABLE 2-1 |
| 59 | PROFESSIONALISM |
| 61 | KEY POINTS |
| 64 | 3 GETTING ALONG |
| 66 | INSPECTOR AS FACILITATOR |
| 67 | RESPECT KEEPING AN OPEN MIND |
| 69 | GIVING BAD NEWS |
| 70 | DIFFICULT PEOPLE |
| 74 | TABLE 3-1 CONVERSATIONS WITH DIFFICUT PEOPLE COMMON MISTAKES |
| 75 | TABLE 3-2 COUNTERPRODUCTIVE REMARKS TO AVOID |
| 76 | TABLE 3-2 COUNTERPRODUCTIVE REMARKS TO AVOID (continued) |
| 78 | KEY POINTS |
| 80 | 4 CUSTOMER SERVICE |
| 83 | FIRST IMPRESSIONS |
| 84 | LISTENING |
| 85 | HONESTY |
| 86 | EXPECTATIONS |
| 88 | CHOOSE YOUR WORDS CAREFULLY |
| 89 | TABLE 4-1 CHOOSING THE RIGHT RESPONSE OBSTACLES |
| 90 | COMPLAINTS |
| 97 | KEY POINTS |
| 100 | 5 DOING THE RIGHT THING |
| 104 | PROFESSIONAL INTEGRITY |
| 105 | CODE OF CONDUCT |
| 106 | ICC CODE OF ETHICS |
| 107 | PUBLIC WELFARE RIGHTS |
| 109 | ACCURACY CONFLICT OF INTEREST |
| 111 | MAKING ETHICAL DECISIONS |
| 114 | KEY POINTS |
| 116 | 6 COMMUNICATION |
| 117 | IN PERSON (FACE TO FACE) |
| 119 | TABLE 6-1 FACE-TO-FACE COMMUNICATION |
| 120 | NONVERBAL COMMUNICATION |
| 121 | DIFFICULT CONVERSATIONS |
| 122 | TABLE 6-2 APPROACHES TO DIFFICULT CONVERSATIONS |
| 124 | TELEPHONE |
| 127 | WRITTEN |
| 129 | DON’T BE A CRITIC |
| 130 | STICK TO THE CODE REQUIREMENTS |
| 132 | GIVE CLEAR INSTRUCTIONS FOR REQUIRED ACTIONS AND FOLLOW-UP |
| 133 | |
| 139 | SUBJECT LINE |
| 140 | TONE OF MESSAGE – CRITICISM |
| 141 | TONE OF MESSAGE – EMPHASIS |
| 142 | CLARITY AND LENGTH OF MESSAGE |
| 143 | ACTION REQUIRED |
| 144 | COMPOSITION |
| 145 | ACCURACY – PROJECTING PERSONAL PREFERENCES |
| 148 | KEY POINTS |
| 150 | 7 CONCLUSION |
| 153 | A POSITIVE APPROACH CONSISTENCY EDUCATION |
| 154 | GETTING ALONG CUSTOMER SERVICE INTEGRITY |
| 155 | COMMUNICATION |
| 156 | APPENDIX A ICC EVALUATION SERVICES REPORT (ESR) |
| 158 | FIGURE A-1: EVALUATION REPORT |
| 159 | FIGURE A-1 continued: EVALUATION REPORT |
| 160 | APPENDIX B INSPECTOR CERTIFICATION |
| 162 | FIGURE B-1: ICC INSPECTOR CERTIFICATE |
| 164 | ICC INSPECTION RESOURCES |
| 165 | BUILDING CODE BASICS |
| 167 | CODE CHECK: ILLUSTRATED GUIDES TOBUILDING CODES |
