This document defines the general framework of mobile financial services (payment and banking services involving a mobile device), with a focus on:<\/p>\n
a set of definitions commonly agreed by the international financial industry;<\/p>\n<\/li>\n
the opportunities offered by mobile devices for the development of such services;<\/p>\n<\/li>\n
the promotion of an environment that reduces or minimizes obstacles for mobile financial service providers who wish to provide a sustainable and reliable service to a wide range of customers (persons and businesses), while ensuring that customers\u2019 interests are protected;<\/p>\n<\/li>\n
the different types of mobile financial services accessed through a mobile device including mobile proximate payments, mobile remote payments and mobile banking, which are detailed in other parts of ISO 12812 ;<\/p>\n<\/li>\n
the mobile financial services supporting technologies;<\/p>\n<\/li>\n
the stakeholders involved in the mobile payment ecosystems.<\/p>\n<\/li>\n<\/ol>\n
This document includes the following informative annexes:<\/p>\n
an overview of other standardization initiatives in mobile financial services (Annex A);<\/p>\n<\/li>\n
a description of possible mobile payment business models (Annex B);<\/p>\n<\/li>\n
a description of typical payment instruments which may be used (Annex C).<\/p>\n<\/li>\n<\/ul>\n
| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 7<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 18<\/td>\n | 4 Abbreviated terms <\/td>\n<\/tr>\n | ||||||
| 19<\/td>\n | 5 Concept of interoperability 5.1 General 5.2 Concept of interoperability for payments: the business layer 5.3 Concept of interoperability for payments: the technical layer 5.4 Interoperability objectives <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 6 Relationships between customers and MFSPs 6.1 General 6.2 Legal status of the customer 6.3 Role played by the customer <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 6.4 Contractual relationship between the customer and the institution 6.5 Choice of wording for ISO\u00a012812\u00a0(all parts) 7 Rationale for ISO\u00a012812\u00a0(all parts) 7.1 General 7.2 Environment description 7.2.1 General <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 7.2.2 Increased dematerialization of financial services 7.2.3 Increased use of financial services 7.2.4 Increased cross-border payments 7.2.5 Remote management of applications 7.2.6 Enhanced proximate functionalities <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 7.2.7 Enhanced multi-application environment 7.3 Standardization challenges 7.3.1 General 7.3.2 Adaptation of mobile financial services to a fast evolving technology 7.3.3 Complexity of ecosystems 7.3.4 Complexity of regulatory systems 7.3.5 Consumer expectation for accessing all services using the same device <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 7.3.6 Risk management in the mobile environment 7.3.7 Certification programs 7.3.8 Role of the mobile device 8 Mobile payments 8.1 General payment functions 8.1.1 General 8.1.2 Payment service issuance 8.1.3 Payment service activation <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 8.1.4 Payment service selection by the payer 8.1.5 Application selection by the POI or the payment gateway 8.1.6 Application data retrieval 8.1.7 Customer identification 8.1.8 Payer authentication 8.1.9 Application authentication 8.1.10 Payer authorization\/confirmation 8.1.11 Transaction data authentication 8.1.12 MFSP authorization <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 8.1.13 Completion of the transaction 8.1.14 Clearing and settlement 8.1.15 End of service 8.2 Mobile proximate payment 8.2.1 General 8.2.2 Mobile contactless payment <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 8.2.3 Mobile proximate payment based on bar code 8.3 Mobile remote payment 8.3.1 General 8.3.2 Payment to businesses <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 8.3.3 Payment to persons <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 9 Mobile banking 9.1 General 9.2 General mobile banking functions 9.2.1 General 9.2.2 Enrolment <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 9.2.3 Customer profile management 9.2.4 Banking service issuance 9.2.5 Customer identification 9.2.6 Customer authentication 9.2.7 Customer authorization\/confirmation 9.2.8 Transaction data authentication 9.2.9 Financial institution authorization 9.2.10 Completion of the banking operation 9.2.11 End of service 9.3 Channels for mobile banking 9.3.1 General <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 9.3.2 Mobile Internet browser 9.3.3 Mobile application 9.3.4 Short Messaging Service (SMS) 10 Mobile financial services supporting technologies 10.1 Mobile device <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | 10.2 Mobile communication 10.3 Mobile device local interface 10.4 Applications 10.5 Mobile wallet <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | 10.6 Secure element <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | 10.7 User interface 10.8 Trusted execution environment 10.9 Secured server <\/td>\n<\/tr>\n | ||||||
| 35<\/td>\n | 10.10 Service management 11 Stakeholders involved in the mobile payment ecosystems <\/td>\n<\/tr>\n | ||||||
| 36<\/td>\n | 12 Implementations of ISO\u00a012812 (all parts) <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | Annex\u00a0A (informative) Organizations involved in mobile standardization and guidance <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | Annex\u00a0B (informative) Mobile payment ecosystems and related business models for MFSPs <\/td>\n<\/tr>\n | ||||||
| 40<\/td>\n | Annex\u00a0C (informative) Payment instruments <\/td>\n<\/tr>\n | ||||||
| 43<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Core banking. Mobile financial services – General framework<\/b><\/p>\n |